Nathalie
I purchased the Wisey 4 weeks plan and…
I purchased the Wisey 4 weeks plan and chose to pay via Apple Pay. I ONLY approved the original amount of $9.99 in Apple Pay. After that, I was redirected to a page with an “unlock” button and something about a “book bundle”. Without any clear warning, it turns out I had apparently “agreed” to an ADDITIONAL charge of $17.99 - which I NEVER approved through Apple Pay. On top of that, within minutes I was charged an additional $1 FOUR times, again without any authorization from me whatsoever. There is zero transparency. I cannot see what I actually paid for, and there was no clear confirmation of any additional purchases. The extra charges are completely unexplained. I contacted customer service immediately and clearly stated multiple times that I did NOT approve these charges. They did absolutely nothing to help. No refund was offered, only some useless offer of free ebooks instead. Completely unacceptable behavior. This feels like a scam. Stay away. Update April 14: They replied: “I am very sorry if this charge was unexpected and caused confusion. (…) Our records show that the payment was authorised with the payment details provided.” I then requested clear proof of the Apple Pay authorization for each transaction, which they have not provided. Update April 22: They don’t respond to any of my e-mails and I have still not received a refund.
Response from WiseyApr 16, 2026
Dear Nathalie! We are grateful that you took the time to share this detailed feedback with us. We’re very sorry to hear about your experience and the frustration caused by these unexpected charges. At Wisey, we aim for full transparency in all payments, and we regret that this was not your experience. We understand how concerning it is to see charges that were not clearly authorized or explained. To resolve this, we have issued a full refund for all charges associated with your account. Please email us at [email protected] if you have any additional questions or feedback. Thank you for bringing this to our attention, as your feedback helps us improve our billing clarity and user experience!