wio.ioReviews of wio.io

Poor app and even poorer customer service. Getting them to close my account is a pain. They did not close the account despite twelve reminders on emails and WhatsApp. The response on WhatsApp is extremely poor and either they do not reply or reply after 5-6 hours. As it is a digital bank hence there is no way to getting them to act. The app experience is extremely poor, and the app does not allow for proper face ID to be used. Overall, a regrettable experience and I would NEVER bank with this lousy bank.

Save yourself time, money and stress and bank elsewhere. They are absolutely and undoubtedly the worst service provider I have ever had the displeasure of dealing with. Useless to the extreme.

My extremely important business transaction was cancelled because of, in their own words "system glitch". I initiated payment on 1st day but they never processed the transaction. On 2nd day I call & ask & they say it'll be done don't worry. At end of 2nd day they cancel the transaction & when i call & ask why they give a lame reasoning of "system glitch". Unimaginably unprofessional & how can I take this bank seriously if even a simple remittance can't be processed by them on time. Due to this delay in payment I had to bear additional monetary loss & loss of faith in front of the beneficary. Absolutely unbelievable.

Very long and burdensome account oppening process. It took me 2 weeks to open a business account while all the relevant documents had been uploaded upon submission of the application. Customer support would always answer that it was working on it even though no particular problem or request for additional information was raised. The expected 2 business days opening process was far from being reached. Once the account was open, I could not make any use of it pending receipt of a "welcome kit" which I was never notified of, nor delivered. Upon reaching customer support, it appears that I had to make the necessary steps to request the sending of such "welcome kit" which, again, I was never informed of. Customer support indicated that it would take at least an additional 2 business days depending on the delivery company to receive said "welcome kit". Needless to say that this is a very painful and frustrating process with no customer support to provide effective and quick solutions.

The only positive thing is the application but customer service is the worst and they are professional to give their customers Hard time

THE WORST BANK IN THE UAE. The bank has given me the worst experience I’ve ever encountered in the UAE. I’ve been trying to open a business account for the past two months, and every time I call, they repeat the same story, saying it’s under review and will be resolved within 48 hours. I’m not even officially a customer yet, and the service is already this terrible. They never reach out with updates, so I’ve ended up spending over 50 dirhams on follow-up calls every two days. Don’t be deceived by their advertising, avoid this bank at all costs due to their poor service.

The worst customer service for the bank in 6 years. They cannot help me get my bank account back. I contacted customer service on WhatsApp, but it was of no use. God is sufficient for me, and He is the best Disposer of affairs. Fraud and deception.

Terrible customer support. Nobody answers on WhatsApp and if they do, they come with bogus answers. This bank is absolutely horrible.