wio.ioReviews of wio.io

i just started working with wio, so far i have tried to send mail, call, send whatsapp messages to dedicated whatsapp channel. i have not recieved a single response in the past 14 days that im trying to reach them. wierdly enough i got 1 message back saying "I would sincerely like to apologize for the inconvenience caused to you so far." which gave me hope that someone is reading my chat and than he dissapeared and did not answer anymore. i have no idea how to get any answer from them.

I had a simple issue which I thought was going to be very difficult to sort out. The CEO got involved (tell me a bank where that happens) and the issue was resolved very professionally. Why I have given 5 stars is because two of their senior managers followed up and took onboard my comments to improve customer care. They did not hide behind some policy. Well done WIO looking forward to you being an even bigger disruptor and listening to the customer

One of the best digital bank in UAE. Though they have lack of many features like instant in app transaction notification, in app 3d secure authentication, edit virtual card name, lack support of open banking platform like with lean technology, only one option to add money which is through bank transfer, they could have added debit card add money feature yet I love it. Hope they will soon add all those features!