wio.ioReviews of wio.io

I have had an incredibly disappointing experience with Wio Bank. From poor customer service to inefficient processes, dealing with this bank has been nothing short of frustrating. The main issue is the lack of clear communication and support. Whether it’s account-related inquiries or transaction issues, getting a straightforward answer seems impossible. The response times are slow, and when you do get a reply, it often lacks any real solution. Additionally, the banking system itself feels unreliable. Transactions get delayed, and resolving even the simplest issues requires endless back-and-forth with customer support. Instead of making banking easier, Wio Bank seems to complicate it at every turn. If you’re looking for a seamless and hassle-free banking experience, this is not the place to find it. I would not recommend Wio Bank to anyone who values efficiency and customer support. Would love to hear if anyone else has faced similar issues.

Take this review deeply from a guy who had at least 2 mil Dr in the bank account... Just don't open with them. Just don't. Customer support is basically copy pasting messages and not resolving my issue. Froze my money. And they won't give it to me till after 6 months. DO NOT SIGN UP WITH THEM! Complete disgrace.

This is one of the worst banks you can keep your money in. Customer service is slow and non existent. And they basically stole the money in my account.

I have used the solution "send money with mobile phone", the receiver never receive the money but from my account the money disappeared. After several request to understand where my money has been sent, WIO replied that the money has been sent to another account and they cannot do anything to recover the money. Unbelievable.

Worst bank ever, they have blocked my account and rejected a payment of £20000 because they sent an email to which I omitted to respond. Now I'm trying to contact them in vain, they put me in big troubles with my client

I've been using a Business account with wio for more than 6 months, called the customer service several times and all been clarify and no problems whatsoever in transactions, receiving or sending money.

I have never seen a bank like this. €35,000 blocked, preventing me from paying my rent while I was waiting for my furniture to be delivered. I am now left on the street, unable to pay my rent, and my landlord won’t even give me access to my apartment because of Weobank. I’ve never been in such a situation. I’ve been calling them for 3 days, three times a day. Every time, they tell me that it will be escalated, but nothing happens. This is the worst experience I’ve ever had with a bank. I strongly discourage anyone from using Weobank. I am transferring my funds to another bank. It is far too dangerous to deal with a company like this.

I am extremely disappointed with the customer service experience I’ve had with Wio. I have used multiple banking products in the UAE and have interacted with various customer support teams, but none have been as frustrating as Wio’s. The support team first leaves you on hold for extended periods, only to then redirect you to the technical team, who are just as unhelpful. The technical team seems uninterested in resolving any issues, showing no intention to assist or address the conflict. It’s disheartening to see a digital bank that had so much potential be completely ruined by such poor support. Without proper customer support, sustainability in banking is simply not achievable, and Wio has made it clear that they do not prioritize this vital aspect.