wio.io is listed under Banking & Money.
wio.io (wio.io) has 155 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Vidhun
All in one super app. Pros :- *Cheapest commission for trading in UAE. * FD rates are among the best in UAE. *Only bank that pays you 1% cashback for paying off other credit cards from different bank. * No hidden charges so far. Cons:- *Customer service is really slow. Works only on weekdays. ( via WhatsApp) *App user interface is pretty average especially for trading. *Doesn't offer pre market or post market trading options unlike competitors.
Rajesh A.
Quite possibly a close contender for the worst and most incompetent customer service! This is a digital bank so please tone down any customer relationship expectations and limit to essential online transactions only. They offered customers 6 months Talabat Pro subscription, charged for it and then backpedaled citingT&C’s. WhatsApp and call support is not empowered to deal with even small matters of Aed 29 and go about their scripts like robots.
Keviv
We opened a company in AFZ and we were recommended Wio Bank but 2 months late after multiple tries, follow up calls, we are absolutely frustrated. A digital Bank ideally should be faster more agile but WIO is exactly opposite. We sent them (for the third time) Board resolution exactly as per the text they wanted to see and still they have issues after 5 days of reviewing. Pathetic customer service, snail paced Bank that has processes that are slower than public sector Bank. Advice to others looking to open digital account- avoid WIO and don't waste your time with this Bank that has zero desire to help or to do business
Michael S.
No problems with WIO Using WIO for half a year now and everything works fine for me. Cards, transfers (also international), interest earning, investing, all good.
ramin P.
Unfo, there is no minus rating and only one star which is too high for such a useless bank. The customer service is totally hopeless as bunch of télé marketers like people who have no clue about banking running the show. Provided all documents and after two months and hours of spending time and money on the phone still waiting for confirmation. Even if am confirmed , I definitely won’t deposit a penny in this bank as totally unreliable .
Stephanie N.
Been with Wio for 2 years - they just sent me an email saying they're closing my account end of month. With no reason. I called to ask further details, they refused to answer any questions - only saying 'internal policies' and refuse to escalate my query. They still owe me AED 210 for fining me for a late license update - which I did and it was a technical issue on their side. Never again!
alessandro
They stole all the money from my account. I tried to contact customer support, but they responded in incomprehensible English, telling me that all incoming transactions from weeks ago are blocked, putting my account into the negative. I politely asked for an explanation, and they couldn't provide any. When I asked for a timeline to resolve the issue, they told me it would take about 48 hours to receive an email. THIS BANK IS A SCAM! Stay as far away as possible from these fraudsters. I hope the police will intervene and sanction this bank.
Clément D.
29K AED disappear from my bank. It as been more than a week now, and they didn't solve the problem. I do not trust them with my money anymore.
