Suite à mon avis négatif du 12 septembre dernier, j'ai reçu des menaces de non remboursement (très partiel !) Quelques deniers à condition de supprimer mon avis. J'ai tenu bon. J'ai laissé mon avis négatif. Perdu mon argent. Peu importe. Mon avis et sincère et durable.
Pire encore : un an après, aujourd'hui 10 septembre, cette structure m'informe d'un débit sur ma carte bancaire : 41,94 €uros.
Un comble ! J'ai dû appeler ma banque en urgence et faire opposition à ma carte bancaire. A bon entendeur ... Courage !!
Response from WinXDVDSep 11, 2024
Hi Lily,
You purchased the 1-year subscription with auto renewals and have not cancelled the subscription, so your order was renewed as scheduled.
A notification email was sent to you 7 days before the renewal took place and the unsubscribe link was included. You can cancel the subscription at any time.
If you no longer need the program, please contact our support team ([email protected]) to arrange a refund for you.
Best regards,
MI
Michael
Program stopping at start of copy process
Support very responsive and sent a list of processes to try. The problem was the portable hard drive I was using no longer operating as required during the copy process and stopping the program and giving a Error 1.
DR
Dale R.
Based on my experience with the WinX people, you can NOT go wrong if you decide to purchase their products.
I'm an 80 year old 100% disabled Vietnam Veteran and contrary to what some people believe, we veterans are not LOSERS!... I'm terribly proud of my service and even more proud and glad to be an American.
I took my first college computer class helping Dartmouth College test BASIC. There's never been a time since 1967 that I have not only used a computer, but have written and marketed numerous programs. Over the years I have had to deal with a lot more than a handful of software vendors... most of whom don't even understand what "support" really is all about. A few weeks ago, when Europe and other locations got hit with a bad update, one of the software firms went offline for nearly a week. Because I couldn't use their software without if going on line to verify that I "legally" owned their program, I was totally unable to boot my computer. I have a large group of people that I "support" on a daily basis that I couldn't contact. Not only could I not access a large portion of my software, this particular vendor was able to get a small portion of their website up and online... AND they didn't even bother to post a message telling us what was going on, or when they'd have things up and running. Is this really what support is?
I started using WinX programs many years ago... using a program called WinX HD Video Converter Deluxe. I recently expanded my purchase of their products to a "package" containing Winxvideo AI, WinX DVD Ripper Platinum, WinX DVD Copy Pro along with their 5K Player. A couple of days ago I asked the WinX people for help with a situation and they impressed with how quickly they not only replied, but how quickly they fixed my issue. When some vendor messes over me, I shout it out to the world, and when some vendor impresses me and leaves me glad that I own their products, I shout that out to the world as well... and that's why I'm willing to take the time out to let you all know that based on my experience, you can't go wrong with their software and their support. Many kudos and "Thanks" to these people.
JP
James P.
Ripping an enormous number of DVD's
I have an enormous number of DVD's that I've been planning to sell or give away in order to clear valuable storage. I've used the Ripper successfully on over 1400 discs. The only cases where it couldn't work were copies of films and not originals so that's an obvious on my part, or the original has been partially damaged. Also many previous downloaded files in Avi or Mkv format have been successfully converted to MP4 using WinX Video AI. No problems for me.
DR
Denis R.
There 30Day Guarantee is False Advertising.
Order # ending in #****13530
This Software did not work the way I wanted. Therefore I deleted it and cut my loss and moved on. This site also doesn't tell you there crappy software is on a subscription basis. There is no way to login to my supposed account from the website. A year later they auto renewed my supposed subscription. I had no idea this software was on a subscription basis. I had no idea there was a customer account created for me. I contacted support and asked for a refund and they sent a condescending email back, showing me instructions on how to turn off auto-renew and refused to give me a refund. I stated
I wanted to exercise "The 30day money back Guarantee" well this is completely false advertising. There sales(and)tech support guy(same guy) offered half refund? Because I didn't stop there well hidden subscription process on time. I sent a refund request the same day they "falsely" renewed the subscription. I mean seriously you can buy this software in a retail store for the same price that is a lifetime product? Why is it even a yearly subscription. There's no advertising about subscription. There's no warning that its a subscription on there site. They miss-lead you and in the end scam you out of your money.
Order # ending in #****13530
Please be aware that you may be blindly charged again for your product, within a year. the only place to find your login to turn it off is at the very bottom of the invoice there's a small link that says sign up / login. That's the ONLY place. Also When your buying products from the site they do not tell you its a subscription.
Thanks
Denis R.
Response from WinXDVDSep 11, 2024
Hi Denis,
The 1-year subscription will be automatically renewed is stated clearly on our purchase page and in the user's invoice email. Customers can cancel the subscription at any time. A notification email was sent to you 7 days before the renewal took place and the unsubscribe link was included. If you missed the notification or forgot to cancel the subscription, you can contact our support team([email protected]) to arrange a refund for you.
Best Regards,
JA
John A.
Defective software, could not handled 1/2 the DVDs I tried ripping
Tried ripping a dozen DVDs using WinXDVD, approx 1/2 could not be read by the application or the ripped file would be corrupted. Tried using a different application and everything worked perfectly.
They honoured their 30-day refund guarantee, since the product did not work great for me.
Response from WinXDVDAug 14, 2024
Hello Adam,
We have explained to you via email that we have never refused to process the refund for you. We just didn't receive your email requesting a refund.
Best Regards,
PN
Paul N.
Great Support!
I had an issue with reinstallation after a computer crash, reached out to support, they had a resolution ready within hours. Over a weekend! I've used their products for years and will certainly continue to. Highly recommended!
JC
Jeremy C.
Love this product!
Love this product! I had an issue reinstalling the program but customer support was super responsive and had me up and running again within 24 hours. The new Winxvideo AI is really easy to use and fast at converting movies. My main usage is to hard code subtitles and this makes it a breeze.