WinXDVDReviews of winxdvd.com

They were quick to respond to my issues, and persevered to get my issues resolved. One of the few positive customer service experiences this year. Great job!

I have been using WinX DVD Ripper Platinum for 4 years, backing up my DVD collection, with excellent results. It is easy to use. On the few occasions that I ran into difficulties, Digiarty support was quick to react and problem solved.

Been using WinX DVD Ripper Platinum for about 6 years and early in the piece purchased the platinum lifetime upgrade as I was very satisfied with the product. Even better is the customer support. Digiarty customer support has been exceptional. There have been 2 occasions where I have upgraded PCs and have needed to input a lost licence key. The customer support team has always responded within 24 hours and have always managed to track down my licence key despite several changes of emails. In the past I have experienced unexpected slowdowns (then crashes), especially when ripping a lot of DVDs one after the other, but a restart of the PC gets things working smoothly again. Most likely PC related rather than software. I have had trouble with ripping only 1 DVD and this was Pixars - Toy Story 4. Tech support again was great and the offered suggestions solved the problem. Again, great software, great support and a pleasure to deal with. I continue to recommend this software to friends.

I had to open a credit card dispute because they charged me a $40+ renewal fee on Nov. 7 two days PRIOR to my anniversary on Nov. 9. Also, when I went to cancel the renewal the website wouldn't let me, you had to get a code and instead of going to an "unsubscribe" or "cancel auto-renewal" option it kept asking me to get another code. Three cycles of that and I gave up and wrote to customer support on Nov. 7 to complain and gave them written instruction to cancel as of Nov. 8. They wrote me multiple times my renewal was cancelled but then they put the charge through anyway. I would never use this company again or any of the many affiliates. They are dishonest predators and they make it impossible to cancel. I shouldn't have to appeal to customer support to do this. I see now that they have a free version. Free is good, just never give these guys your credit card info. Customer support has minimal English skills and just sends you canned responses; although the person writing twice appended a sentence stating my account was cancelled when it wasn't.

I have been using the WinX DVD platinum software for about 2 years and absolutely love it. I have put all the Sopranos episodes on thumb drives (because of the ability to convert the DVD's to MP4 format) amongst other great films. I have found customer service very responsive; I contacted them previously for technical questions and their response time has always been very quick, efficient and thorough. My most recent inquiry was regarding transferability of their product; my original purchase was for only one computer but I purchased the upgrade for multiple computers and couldn't be happier. Many thanks to their responsiveness, otherwise I would be very unsatisfied.

I've used a lot of video software. Winxvideo is, for me, the best. It's easy to use and many parameters can be adjusted without difficulty. For several years now, I've been using it every day, to change the format of downloaded videos, but above all to reduce the size of the videos I keep, by reducing the bit rate, without altering the quality visible on my TV. If I have any problems, trust pilot responds quickly. A must-have

In my opinion, this is a total waste of money. I wish I had seen the details of the 30-day policy, which is useless if they can't get it running. I sent in screen shots per their request, no help, the last person asked for again, in bold as if to scream at me, shows the professionalism of this organization. I don't know if the multitude of positive comments are friends and family, but do not download or purchase this software. Be careful also not to select the annual renewal, even if you do foolishly purchase. At the beginning, there is a box that they will automatically renew ever year, unselect that.

Response was excellent and fix was simple. It turned out to be that the target drive was offline.