WinGameStoreAs an authorized digital games retailer since the 90s, we have delivered millions of copies from thousands of publishers and developers to millions of PC, Mac, and Linux customers.We are a private business, run and maintained by gamers who have collectively been in the gaming industry for over fifty years.
WinGameStore (wingamestore.com) has 387 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Richi
I bought Civilization Vi platinum edition for a very good deal, and I received the code instantly. I only have a small problem and that is: WinGameStore does not accept Euro (€) so I had to pay with dollars and lost some money in taxes.
Christian S.
I saw a good deal this morning and ordered a game. I payed with Paypal and I have the same problems that a lot of other users here have been written about. They take the money and than the order has to be reviewed by a human. I am waiting for over 8 hours and so far I have not gotten my key. This behavior in the digital age is a big NO-NO!
Response from WinGameStoreMay 5, 2022
We apologize for the slow experience you had. Over the years we have improved this process, and reduced the chances for unexpected delayed orders. They may still occur due to certain security questions, but we now also process them in a more timely manner.
Nevar U.
Bought Doom Eternal, paid with pay pal, pay pal said funds went through. Still they kept me waiting for the key for an entire day without updating me on the status, or even bothering to reply to the many different emails i sent. Put in a paypal request to receive a refund, its baffling to think in todays day and age they think its okay to make you wait a day before delivering on what they took your money for without even reaching out to tell you about it.
Response from WinGameStoreMay 5, 2022
We apologize for the slow experience you had. Over the years we have improved this process, and reduced the chances for unexpected delayed orders. They may still occur due to certain security questions, but we now also process them in a more timely manner.
Garrett P.
Same thing everyone else said. Bought something, it just never came. I guess it will eventually, but right now I feel robbed. I'm not interested in a company that doesn't make it explicit that they are planning on blowing you off for 24+ hours.
Response from WinGameStoreMay 5, 2022
We apologize for the slow experience you had. Over the years we have improved this process, and reduced the chances for unexpected delayed orders. They may still occur due to certain security questions, but we now also process them in a more timely manner.
Yevman
So, just payed for a game and instead of downloading it I'm waiting. For how long? no Idea. Was planning to spend a quiet evening gaming, nope. I would just ask for a refund, but can't find the option, looks like it can't be done while the order is processing. Last time I buy here. Bad wingamestore, bad
Response from WinGameStoreMay 4, 2022
We apologize for the slow experience you had. Over the years we have improved this process, and reduced the chances for unexpected delayed orders. They may still occur due to certain factors, but we now also process them in a timely manner.
Hunter P.
You have to wait to play games you paid for so your order can be "reviewed" first and last purchase i will ever make.
Response from WinGameStoreMay 4, 2022
We apologize for the slow experience you had. Over the years we have improved this process, and reduced the chances for unexpected delayed orders. They may still occur due to certain factors, but we now also process them in a timely manner.
Gergely P.
I ordered a DLC (XCOM 2: War of the Chosen) and my activation key came through instantly without problems. Very satisfied
Marco F.
I didn't know about the manual review thing , I should have checked reviews before. Some website do manual reviews and it takes 5 mins like gamesplanet , anyway I will update when/if I receive my code, Edit: I opened a support ticket right after my review and 8 hours later no reply from support or the manual review. I logged in my account to check my orders on their website and the steam code is just sitting there , I activate it and now downloading. I'm still leaving this as 1 star because this experience is not fun, at no point they told me the key is available and I thought I have to wait and wait, I could have waited for weeks without checking my orders on their website because I'd assumed its still under review as they mentioned in their mail. Probably the last purchase from this store unless they have some insanely good deal in the future, they are not scammers , but the experience isnt ideal at all
Response from WinGameStoreMay 4, 2022
We apologize for the experience you had. Our system does send out emails when an order is fulfilled, however we cannot guarantee the email actually reaches the destination (spam folders, ISP blocked, etc). Things have changed over the years though, and this problem is much more rare.
