WinGameStore Reviews | Read Customer Reviews of wingamestore.com

WinGameStore Reviews | Read Customer Reviews of wingamestore.com

WinGameStore reviews

387 approved reviews, newest moderated first

Doddy
Jul 14, 2020
Just find a different store.. this one is not worth your time
I waited hours for my game because they did not notify me that there would be a manual review of the order. Just buy from a different store.. this is not worth your time and you can find similar or better prices elsewhere, without spending hours waiting for your key to be delivered.
Response from WinGameStoreMay 4, 2022
We apologize for the issues you had. In the past there were more holds put on orders due to fraud protection services being too touchy. We have since been working hard over the years to make the unexpected holds less than 1% chances. And when they happen, we process them quicker.
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Antony L.
Jul 7, 2020
Worked and got the PUBG key instantly
Worked and got the PUBG key instantly
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Commissar H.
Jul 2, 2020
Absolute Scam.
I bought a game from them and had no problem. I then bought a second game from them and I spent 2 days waiting for them to be process the puchase just to find my account locked after they had already took the payment. Then I couldn't access cutomer support because the site wanted me to sign in to access it. The first game i had bought then had it's cd key revoked a week later due to a the key not being paid for by the site.
Response from WinGameStoreMay 4, 2022
It is entirely unsure what had happened here. The only way a key gets revoked, is directly by the publisher when we report that key as being gained through fraudulent buyer activity (chargebacks or unauthorized paypal disputes). However this happening back in mid 2020, it could have been a big mistake (wrong account).
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Ryan
Jun 21, 2020
Misleading
No where in the buying process do they make clear that there is a delay in receiving what you paid for. Only after purchase (and money has been taken from my account) do they then let you know that there will be a delay (with no given time) to actually receiving your digital key. As a customer, it feels like a deliberate attempt to mislead you, given that no other legitimate seller operates like this, and you get what you paid for near instantly, like all other digital products. You shouldn't have to search through the webpages on the site, or read FAQs every time you purchase from a new site. What's more is they don't offer full refunds, only store credit to use with their broken system. Won't be purchasing from them in the future
Response from WinGameStoreMay 4, 2022
Thank you for your review. Sadly, things like this happened back then, and would sit for days! However we have made big strides in processing times and how and when funds are charged for orders that run into those unexpected delays. We value feedback like this, as it urges us to improve.
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Peter K.
Jun 17, 2020
Beware, keys are VERY slow!
Bought a game key for a friend as a gift with the goal to play *now*. Unfortunately they don't make it clear during your purchase that there is a manual review process and that you don't get your key until pretty much a day later, at which point the moment has passed. Outrageous process - at least make this crystal clear BEFORE purchase! Most people expect a digital key to be delivered there and then so they can start playing the game they ordered - that's kind of the point of digital distribution...
Response from WinGameStoreMay 4, 2022
Thank you for your honest review. Sadly, this used to happen often. However we have made big strides in processing times for orders that run into those unexpected delays. Most orders that fall into this, are due to fraud prevention services flagging it as "hold on! look closer into this, its sketchy". Since this happens during placement, its very hard to pre-warn the user ahead of time. We still tweak and fiddle to get it smoother though.
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Fabio S.
Jun 11, 2020
Worked like a charm
Not sure what happened with the other reviewers here but my order went through immediately. I got 83 % off Kerbal Space Programm, which was awesome. Worked with a steam product key like a charm. No Complaints.
Response from WinGameStoreMay 4, 2022
Thank you for the review! Since we never actively sought out store reviews by ALL users (both positive and negative), only the users who ran into a problem would write something :-)
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Smoove
May 12, 2020
They're not fake, but they take forever
Processing purchases for hours, don't waste your tim..
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Peter C.
May 6, 2020
Everyone saying they had to wait 8…
Everyone saying they had to wait 8 hours, surely this is because it is a company based in the US?
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