Mads
Simple purchase? 24 hours. No support.
After placing the order, it's immediately placed on hold. I contact support 15 minutes after placing the order if I can help rush the process in any way - no answer. After waiting 24 hours, I'm then asked for my GOVERNMENT ID to confirm my identity. I'm effectively blackmailed for my private information. Since I'm left with no way to contact support (as they still haven't answered my initial mail) I'm left without much choice but to cancel. Not buying from here again, but I assume that's fine with WinGameStore, as I feel they got what they wanted out of me as a customer. Avoid them at any cost.
Response from WinGameStoreMay 5, 2022
We apologize for making you feel blackmailed. Asking for proof of payment instrument ownership was a common practice when there are security concerns. We have made improvements over the years in the fraud detection systems, and handle each case in a more timely manner.