WinGameStoreReviews of wingamestore.com

Bought my second game from WinGameStore and was very happy! 20% off from the Steam price, and the key came through immediately and worked a treat. Another game I bought from there years ago was also still there and available for download (even though the developer no longer supports it). Maybe for some games you have to wait, but both times I received instant digital gratification for my order. They accept PayPal, so you're covered by PayPal too if anything goes wrong. To perhaps help others to understand why it's often cheaper than Steam, they seem to buy up a heap of keys when a discount appears on Steam and sell them off later for whatever their markup is. The key I got is for the "launch edition" (same as the full game), even though the game has been out a few months now. Would buy from these guys again, and will try to remember to always check back here before buying for the advertised Steam price!

I bought the game. After buying, I was informed that it is unavailable and the store is waiting for new codes. Waiting time up to a week. I asked what was going on. They said the information was given before buying. It's not true. Unpleasant service, it felt like I was writing with a child. I DO NOT RECOMMEND.

I logged in with Google, and my order was processed immediately. Got the game, no problems whatsoever.

UPDATE: Following this review, and me publicising this experience via Reddit, I was contacted by u/tuncerd who identified themselves as the CEO of WinGameStore. They assured me they would revise their returns policy to be compliant with consumer rights. They have since done so and now have a proper returns policy which states "Refunds may be exceptionally offered if customer service has determined the customer’s refund request is reasonable (for example, proof that the game does not run on your PC/Mac)." They also assured me that the person who sent the rude reply would "no longer be doing any kind of support". I have increased my review from 1 to 4 stars. ORIGINAL REVIEW: I bought Death Stranding from WinGameStore a week ago, and it just wouldn't run. A few hours of troubleshooting later, I gave up and started looking into refunds. I couldn't get my refund with Steam, since I didn't pay them anything, and according to WinGameStore's Terms and Conditions, they don't offer any refunds at all -- only store credit. I looked into it and discovered that this policy is actually illegal. I live in England. WinGameStore is an American business, but companies need to follow the laws of the countries they're doing business in. Long story short, if the game doesn't work, we're entitled to a refund, exactly the same as if they'd sold you a faulty lawnmower. Knowing from their policies WinGameStore would almost certainly refuse, I sent them an email based on a template from Which (a mainstream English consumer advocacy site), formally invoking my consumer rights. To my surprise, I received a refund straight away. Plus an angry, condescending email wherein a very offended WinGameStore representative called me out for my "hostility" and effectively banned me from using their store, telling me to "do business elsewhere in future". They made sure to let me know that they weren't refunding me because of my "UK Demands", but because they "actually like to help out [their] customers". I found this unconvincing. If they liked helping their customers by providing refunds, they wouldn't have an explicit and illegal "no refunds" clause in their T&Cs. I'm happy that I got my money back. However, this interaction makes it clear that WinGameStore does not respect the rights of their customers. It is shady and unethical to get mad at people and ban them from your store for returning a faulty product. Be careful when doing business with WinGameStore, and don't be afraid to exercise your rights where appropriate. If someone sells you software that doesn't work, at least in the UK, you're entitled to get it repaired or refunded.

Like many others before me have said, the site may be legitimate, but they mislead you by NOT MENTIONING ANYWHERE that orders USUALLY have to get MANUALLY PROCESSED. That's scummy and absolutely unacceptable. I'll not be buying from this store again and I'll definitely divert as many people as I can away from it.

i ordered rdr2 cause it was the best price over there. i waited almost 48 hours! then they cancelled my order. it might be legit but that thing is bad. good thing i got a refund!

I purchased a key, got an annoying message that my purchase is under manual review. this was very unexpected at 2020. Started to read online if wingamestore is safe. Got a bit scared when reading the reviews here. Started to write an annoyed review that it's not OK and it's dishonest and...got an email with my key...All in all 15 minutes. For the price, It's great. I just wish better transparency for first time buyers. Next time, I will know what to expect

Unfortunately I have to join the other reviews in saying that the manual review is something you should at least be warned about. I saw a certain game on sale and decided to buy it, made the account paid with paypal and ended up at the payment under review page. On that page there is a warning that the orders will be processed slower outside business hours (PST). However I placed the order at 11 AM PST. It's now 12 hours later and nothing has changes and I'm not expecting it to either for at least 12 more hours. After this I can't find a reason to use this store again. The idea and the magic behind buying a gamekey, for me personally is that you can receive the product instantly. So if the game is at the regular price there is 0 reasons to buy it here, if discounted make sure that the deal is worth the wait.