Wine EnthusiastReviews of wineenthusiast.com

I bought a 2.7k unit two years ago. Suddenly it stopped cooling. Getting in touch with WE technical support is waiting on the phone over an hour each time you call. If you are lucky, someone will pick up. I had to call a technician to diagnose the unit, apparently the control and inverter order needs to be replaced. Because they sold me a chinese-made unit (in the words of my technician "cheaply made, bad quality components), now all my wines are out of the cellar and getting ruined by the minute. WE are replacing the components, but of course they are back ordered and I have to wait 6 weeks to get one of the parts. This is pretty frustrating and they don't offer you with a solution other than that. Anyway, never again trusting this company, what a disappointment and waste of money. Do yourself a favor and buy your wine cellar somewhere else.

Do not but anything from Wine Enthusiast. They do not service their products. My $3k plus wine cooler stopped cooling still under warranty. They gave me three names none of which would come to service. Then told me to go to Mr Appliance but they don’t service wine coolers. Then they said go to Angie’s list. They will not help me. I would say the worst customer service but they actually have no customer service!

I live in an apartment and did not receive a shipping notification for some reason. Someone stole the package from the mail room after it was delivered because I had no idea it was there. Customer service was excellent and offered to ship it again, this time giving me a shipping notice. They could have chosen to cheap out and not believe me, but offered to replace it right off the bat. I never write reviews, but was very grateful they shipped the replacement. My girlfriend loves the wine glasses.

Absolutely terrible customer service after a sale. I purchased two wine coolers that cost over $50,000. One has been making a loud noise. It needs a new fan that is under warrentee. First they lost the replacement order and could not find it, then they ordered the wrong part, then their service tech Ryan Marsh was very rude and hung up the phone on me. I tried contacting their senior management but got nowhere. Issue is still not resolved in over 5 months. Wish I never bought anything from them.

WE was able to replace my wine cooler door within a couple weeks after the edge-to-edge glass door was broken. I was surprised and a little disappointed the new door had a stainless steel frame around it. However, they saved me from having to buy another wine cooler and the price was very fair.

I was so excited for a wine cabinet with a built in fridge. They took my money then apparently it went backordered without letting me know. I spent a week trying to get a hold of a person to get a update and finally got lucky and they had no information. I ended up cancelling a month after my order. If they are this bad with delivery how would they stand behind their product.

My wine cellar was supposed to be delivered last week. I even received a confirmation of the delivery time. Then I was informed that the delivery was postponed. It turned out the item wasn’t in their possession yet. Then I got a call confirming the new date and time. As I didn’t catch all the details, I called and was told the details weren’t yet available. I’m still waiting for the delivery which is now scheduled for tomorrow.

The staff was very kind and helpful with my questions and order. will buy from them again