Wine Enthusiast Reviews | Read Customer Reviews of wineenthusiast.com

Wine Enthusiast Reviews | Read Customer Reviews of wineenthusiast.com

Wine Enthusiast reviews

337 approved reviews, newest moderated first

Nick V.
Jul 26, 2026
I recently purchased a Wine Enthusiast…a really great decision.
I recently purchased a Wine Enthusiast 32 bottle wine refrigerator. It arrived without a problem, but did not work properly...I called customer service and they had a new unit to me within 4 days, it works well and I am very pleased with my purchase. Your customer service is one of the best that I have dealt with...they were friendly, professional and knowledgeable. They asked the right questions, figured out the problem and did not hesitate in their resolve. Like I was told before I purchased it..."Great Company"...now I truly know how accurate that compliment was.😁
Response from Wine EnthusiastAug 6, 2026
Nick, thank you so much for taking the time to share your experience with us! We are thrilled to hear that our Customer Care team was able to step in, quickly resolve the issue with your initial unit, and get a working 32-bottle wine refrigerator to your door in just a few days. Delivering knowledgeable, friendly, and efficient service is what we always strive for, so knowing we earned your high praise means the world to us. Enjoy your newly stocked fridge! Cheers, John B. Head of Customer Experience
Report
Larry S.
Jul 25, 2026
Still have no received my purchased…
Still have no received my purchased unit. Sat in a warehouse back east for a week while the shipper was 'waiting for a trailer' Notified 3 days ago it had arrived in their Northern California facility but still no deliver date
Response from Wine EnthusiastSep 1, 2026
Hi Larry! We are deeply sorry for the extended transit delays and the frustrating lack of delivery scheduling for your unit. We see that your unit has now arrived and a member of our team has also reached out and made sure this is resolved to your satisfaction. Thank you for choosing Wine Enthusiast! Reds I (Customer Care Specialist)
Report
Bret B.
Jul 25, 2026
JD did a fantastic job
JD did a fantastic job, explaining how the delivery of my new wine cabinet would be handled and coordinate with my upcoming travel plans.
Response from Wine EnthusiastAug 6, 2026
Hi Bret, thank you for sharing such great feedback with us! Coordinating large deliveries around a busy travel schedule can definitely be tricky, so we are thrilled that JD was able to make the process completely seamless for your new wine cabinet. I will absolutely pass your kind words along to him and our Delivery Support team so they know their dedication is appreciated. We hope you have a wonderful trip and enjoy stocking your new cabinet once you return! Cheers, John B (Head of Customer Experience)
Report
Gerbrand C.
Jul 11, 2026
This company is really hard to deal…
THis company is really hard to deal with. Hard to reach them unless you want to hang on the phone. In my area they use a delivery service that only seems to come by once every three weeks. So, if you are not available that day, it is another three weeks. They refer to this as "white glove delivery", but certainly it is not. If I could cancel the order right now, I would. Save yourself the aggravation and order from someone local
Report
Mia S.
Jul 10, 2026
My circuit board had gone out on my…
My circuit board had gone out on my wine frig. The customer service rep was wonderful! They don’t make my frig anymore, but Mikee found the part I needed, provided a list of businesses in my area that service wine fridges. My frig is in great condition and I love it and is now working again just fine. Saved me a lot of money!
Response from Wine EnthusiastAug 6, 2026
Mia, thank you so much for sharing your story with us! We are absolutely delighted that Mikee was able to track down that circuit board and connect you with local repair options to get your cooler back up and running smoothly. Saving a unit you already love is a huge win, and I will be sure to pass along your kind words to Mikee and the rest of our Technical Product Support team. Cheers, John B. Head of Customer Experience
Report
Mike
Jul 4, 2026
No, just dont use them either for buying or selling.
No. Just greedy corporate jerks. DO NOT SELL TO THEM OR BUY! I sold to them for 10 years and hated every minute of it. Yeah we made money bt it came at a high price and the last several years broke our relationship. They've probably sent over 1 million on orders to us but i'd give it all back as they are just such a$$holes. Don't do business with them, selling or buying. Look, there are a lot of other alternatives right now, more than ever due to technology, don't fall for their schemes. Buy directly from the designer/builder. you will get a much better experience, price and product.
Report
Nelly K.
Jun 14, 2026
Fanen Shiishi Gyer Was amazing helping…
Fanen Shiishi Gyer Was amazing helping out… totally Rocks!!!
Response from Wine EnthusiastAug 6, 2026
Nelly, thank you so much for the glowing review! We are thrilled to hear that Fanen Shiishi Gyer provided such stellar service, and I will be sure to pass your awesome shout-out directly to them and the rest of our Customer Care team. Cheers, John B. Head of Customer Experience
Report
Morris F.
Jun 10, 2026
Received a response from Shaq in…
Received a response from Shaq in Customer Service regarding my broken Frederator. A replacement unit is being sent. They did the right thing. Thank you Shaq.
Response from Wine EnthusiastAug 6, 2026
Morris, thank you for sharing your experience with us! We are glad to hear that Shaq stepped up to make things right and get a replacement unit arranged for you. I will make sure your generous shout-out reaches Shaq and our Customer Care team. Cheers, John B. Head of Customer Experience
Report