Wine EnthusiastReviews of wineenthusiast.com

My search was very easy to find, order and pay for. Shipping was quick and efficient. Great job!

re Sales Order no. 0170111. Im having serious issues with your service AM Home delivery. I am a single parent who works away from home. The service only schedules deliveries at times when I am not home to accept the refrigerator. If they refuse to accommodate my schedule I will need to return it.  Can you please help with this?  The delivery company will is not responsive and I will not let them drop ship. I have given dates and times when I can be home to accept delivery yet they repeatedly attempt to schedule delivery at times when I have already said I’m not available.  Please help or provide refund and cancel my order. and provide confirmation. Thanks

I never received my wine fridge. It is unclear in tracking exactly where it is.

Very useful descriptions of wines, winemakers and their methods. Good prices, good selections. Everyone I I’ve spoken with— especially Rose and Alvin— has listened and resolved shipping and delivery issues.

Good experience overall. Things that could be better: first, pick up of old refrigerator could be on original ordering. Going through an AI bot was not helpful, and I had to call to make that arrangement. Since it was a separate order, the delivery people did not know they were supposed to do a pick up. They had to call the office to verify.

We ordered this wine refrigerator because we recently returned from France and had a TON of wine being shipped to us in the US. We had a spot in our garage's closet that would work perfect for the refrigerator. It fit perfectly! The men that delivered it were very nice and explained to us all about it. We are VERY happy with our purchase! It stores our Burgundy wines just perfectly and holds a bunch (although we DID fill it up). LOL!

This is hands down the worst customer service experience I have ever received. It took multiple calls to even get a person to talk to. Once I finally did, and ordered a part, they send me the wrong part. I have been told 3 times I'm on an urgent call list and then never hear from anyone. To spend $1,800 on a fridge that doesn't work and requires a part or any support is a joke. Save yourself the experience and waste of time like I'm experiencing. (UPDATE) They responded to this review faster than my open "urgent" support ticket as I still haven't heard back from them. It is very apparent they are in damage control mode versus resolution and good customer service mode.

The ordering and use of the glasses was great. It seemed to take a very long time to get delivered. I like the glasses and use them often.