Wine EnthusiastReviews of wineenthusiast.com

The technical advisor was great and very helpful.

The wine refrigerator was a gift for my husband‘s birthday. It arrived on time with proper instructions on how to get started. It’s really a beautiful piece. I would buy from Wine Enthusiast again.

We’ve been buying from the Wine Enthusiast since the mid 90’s. We’ve bought two coolers, one of which was a EuroCave. We outgrew our stand alone coolers and built a 1500 bottle walk-in wine cellar. Their quality and customer service has been near impeccable. Very pleased.

We had an issue with our new Eurocave wine refrigerator. Our first call to customer service resulted in little action; however our salesperson, Spencer, helped escalate our issue. Shaq, from Customer Experience, jumped in and we had a service technician at our house the next business day! We are very happy with our refrigerators and wine station. Spencer has been outstanding from helping us select our products, delivery, installation, and service. I would definitely recommend Wine Enthusiast.

After reading all these reviews I guess Im not the only one that has experienced the horror that is Wine Enthusiast. I bought a Classic XL wine fridge for over $3,000 just over 2 years ago. The compressor has already gone out. I had to move my wines valued at over $20,000 but Im sure they have already gone bad in the summer heat .After numerous calls and waiting 50 minutes and no response and leaving messages I have heard nothing. This is hands down the worst customer expeirence of my life. I am considering litigation at this point. I will be posting at every other forum possible.. Do not buy anything from this company. Adam P. Las Vegas

The delivery of our wine credenza has been a nightmare. The deliverer, AM Transportation, split the shipment up into 2 separate shipments, the furniture piece and the cooler. Both times, they tried to deliver the items between 4 and 8 pm! This is unacceptable! We have been very disappointed.

I bought a dual cool wine fridge. The fridge was great for 8 months until it stopped working. I can’t talk to anyone from wine enthusiast I’ve emailed, called, texted left voicemails and never got a response. I have my trusted appliance tech try to get parts without success. I guess I’ll just throw away this $1,000 fridge

1st time ordering merchandise from wine enthusiast. Terrible experience. Called 5 weeks after the order was placed only to find out it was discontinued. They refused to substitute with a simiilar item (probably because the first order was on sale) and told me to reorder at the higher price. Never will I order from them again.