Wine EnthusiastWe bring wine to life! Wine Enthusiast is the ultimate source of innovation and information around wine. Our mission is to facilitate delicious moments around the wine lifestyle. WineEnthusiast.com is the premiere online destination for wine storage, furniture and accessories.
Wine Enthusiast (wineenthusiast.com) has 337 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Beer & Wine · Williamsville, New York
Excellent
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337 approved reviews, newest moderated first
Mburton
I ordered a vintage wine opener (monogrammed as a gift) in January 2023. IT was scheduled for delivery early March 2023. The company has still not shipped it but continues to sell these to new customers in May! I did receive my 4th email telling me that my order would now be shipped mid June 2023. So frustrated. BE AWARE that your order will likely be delayed
John B.
Furniture delivered today (5/24/23) has two scratches. One of them is a long, thin scratch (27”) on the top surface. The other is around 6-7 “ and shallower The scratches looks like it may have been caused by a utility knife.
Dan
Unit is defective! The vault doors are mis-aligned and it is very difficult to close them and they rub on the bottom of the cabinet. I should've thoroughly checked out the item before accepting. This is something that would be obvious to anyone who did any sort of quality check on this product. It should not have gone out the door this way.
Jeffrey F.
I am a Wine Enthusiast fan. And, I would love to have given 5 stars. BUT. I paid for “white glove” service. That apparently means take it out of the box and drop it off. It did not include putting on the handle, or the kick plate, or cleaning off the stainless. The hardware didn’t fit and I had to go to Home Depo to make it fit together. Not fun!
Lennie P.
I like my cabinet but one of the slats is scratched. Have a pic if you want to see it
Patrick E.
Unfortunately I was still not able to get my wine fridge delivered after 10 days as it seems very difficult through the logistical company to stand by their initial day of delivery (they could not make) and find a suitable time for rescheduling it when the customer is at home.
Chase H.
3 attempts and no one at your company can provide a solution to service the expensive wine cellars you sell. Providing a local "Heat and Air" company and a locksmith to service a wine fridge is a laughable fail. Your customer service is inadequate as are your solutions to date.
Ken K.
Don't order from this company unless you really don't care when or if the wine ever gets delivered. For 3 days this company kept telling me my wine would be delivered the next day. However, the carrier kept telling me the package was lost. Then I kept getting emails from the company telling my the issue was resolved. Seriously, read the negative reviews about this company and avoid disappointment. I wish I had!!!