Wine EnthusiastReviews of wineenthusiast.com

I wish I read the review before I place the order. Horrible customer service. Once sales is done, you will be ignore. Will not do business with this company again. They play game!!!!!

Shop elsewhere and save yourself headaches. The day after Thanksgiving, I ordered a wine credenza with wine cooler from Wine Enthusiast. When the unit arrived, they unboxed it in my driveway and one of the doors was broken where the wine cooler had been loaded into the unit, and there was a crack in the top of the unit. I refused delivery and when I called about a replacement, I was told it would be another two weeks because the replacement had to be shipped from Texas (I am in PA). Last week I received a call that my delivery was coming. and when it arrived, it was just the cooler, no credenza. I called again and was told there was a glitch and the credenza didn't make it into the system. Today I was told I should be getting a call about what will now be my third delivery. All of this has taken HOURS on the phone to speak with anyone, let alone anyone who could give me a clear answer. I have little confidence that my delivery will come any time soon or be correct and in good condition. Meanwhile, the company has MY money and I cannot get this escalated or get a call back from anyone in authority.

I bought Fusion Air "break-resistant" wine glasses. On arrival, there was a patchy film over all the glasses so I rubbed one gently with a towel to see if it would come off and the it broke in my hand. I called Wine Enthusiast to report this and, after a very long hold, was able to talk to a rep who offered to send a replacement. When I tried to remove the replacement glass from its packaging, I found that it was already broken at the stem. The website said, "You break it. We replace it....even up to 10 years from the date of purchase." When I purchased the glasses, I tried to click on the link, "“Learn more about our 10-Year Warranty” but nothing happened. After realizing how breakable the glasses were, I went on a hunt for the warranty details. This required clicking on the "Our Guarantee" link at the bottom of the page and then the "Glassware Warranty" at the bottom of that page. I found that there is a $12.95 shipping charge for each glass replaced and there is a limit of one replacement per glass. The warranty applies to the purchaser only and does not apply to gift recipients. The Reviews link on the site doesn't work either. If you Google "Wine Enthusiast Reviews", their ad shows 3.8 out of 5 stars with 1,150 reviews but there is no way to read the purported reviews. Taken together, these glitches seem designed to make it difficult to know what you're actually getting. The hold times for customer service are excruciatingly long but, if you get through, the agents have been very helpful. I decided to return the glasses and get a refund.

I wish I would have read reviews before placing an order. I ordered an axe throwing kit on 11/27 and it still hasn't shipped. Avoid this place at all costs!

The Fusion Air wine glasses are great! Frankie in customer service went above and beyond to take care of a recent concern I had when I called in! Everything is good to go! Thanks Frankie

They text our main line (landline that accepts text messages) daily with spam. Have called twice requesting they stop, still get daily texts.

I ordered the spirit vault in early October. The original receipt said 2 weeks but there was a delay..okay no problem. I called to find out when I was receiving my item on Monday November 21st. The next day I got an email it was coming November 23rd. ..again cool. I get a text the delivery time is 2:30-6:30pm. At 2 this afternoon I received a text the window has been moved 6:30-10:30. Well I am sitting here at 10:47PM, no call, no show and I am extremely disappointed. I cleaned out my old cabinet and have bottles of liquor all over, and I need to now re purpose their position as tomorrow is Thanksgiving and I will be having guest. This is not good service.

I ordered a large 250 bottle wine vault after my old one quit. As it was full of nice wine, I was concerned regarding delivery timing. The wine vault was delivered one week after I ordered it. The delivery service called two days prior and explained the process and options, and the delivery truck arrived within the two hour delivery window that I was provided. The two deliverymen were nice, efficient and knowledgeable about the product. Installed it, and hauled the old unit away. All within about 15 minutes. I couldn't be happier with my purchase, and the speed and quality of the delivery.