Wine EnthusiastReviews of wineenthusiast.com

My wine cooler experienced electrical damage due to a power surge. I contacted Wine Enthusiast Tech Support for assistance and was connected with Shaun Beam. Shaun has been amazing in his support and work towards resolving my concerns. He has been proactive, professional and easy to work with in resolving my problem. I highly recommend when seeking support you request Shaun as your technical support representative, he will absolutely take care of you.

Wine Enthusiast has evolved into a fraudulent company. It didn’t used to be that way. Ordered a 6 piece wine cabinet systems spending $6,000+. Paid extra for “white glove service”. The “white glove service guy got here and immediately and aggressively took 7 or 8 minutes telling me what he wouldn’t do. Basically no “white glove service”. 2 very inexperienced youngsters mishandled the filthy furniture, took away the shipping debris and left. Wouldn’t stack the furniture, wouldn’t place drawers, no cleanup of the filthy furniture. Nothing. They actually expected a tip! The furniture itself is flimsy, cheaply made and nothing like the representation in their catalog. I have attempted to make contact with Wine Enthusiast to no avail. In my previous experience with WE, white glove service was white glove service. The products I’ve purchased were as represented. That Wine Enthusiast no longer exists. I want my money back for the crappy furniture and an apology for the rudeness and incompetence of delivery crew. I doubt neither are going to happen.

I purchased my second wine enthusiast wine refrigerator and they DO NOT STAND BY THEIR PRODUCT. My new fridge is extremely loud I hear it in the room next door and they’ve told me “that’s normal”. Nothing about it is normal. To return the product they expect me to pay for return shipping AND a 20% restocking fee. They even acknowledged that their new fridges are LOUDER THAN THEIR MODELS FROM 10 YEARS AGO!!! I will never buy another product from them again. After multiple emails with customer service they finally agreed that the equipment did not meet standards. It was a painful process over several weeks that was not customer focused but instead aimed to deflect complaints. I will not purchase from them again.

The barrel table that was delivered to me looks like bad quality copy of the item I ordered. It doesn't look anything like the picture on their website. It's false advertising. And they want me to pay $550 to send it back. It's ridiculous. DO NOT ORDER FROM THIS COMPANY

My 4 fusion Pinot wine glasses broke. They are very delicate! The replacements are free - ha, ha! They charge $29.99 for postage for 3 AND they charge tax in addition to postage!! Who does that? AND you have no choice.

I have had a critical part for our wine cooler on order since April. I have received several emails indicating it's been delayed. Now my account says "Processing-Delivery in late June." Of course, it's late July, and I cannot get anyone to pick up at WE. After sitting on the phone for 20 minutes 4 times, I selected for the callback option twice, and no one ever called. Customer service used to be so good with this company. I see in the reviews that this is the norm now. It's unfortunate because they were a good company. I've "texted" now because their chat function has been offline all week. Fingers crossed. :(

This is the worst customer service I have experienced with any product. I purchased two refrigerators (wine and beverage). Neither worked ever. Zones don't chill to set temperatures, fridges run all the time. They are junk! Try to get any service, its hopeless.

We received the Mesa Black wine cabinet; however, it was missing a shelf insert. I suppose that most people order fridge options. We needed it for storage and organization. We have a separate fridge for wine storage. Our cabinet arrived but was missing a shelf to the third of the cabinet. The delivery company was wonderful. They took pictures and assured me that they would file a ticket on my behalf so that Wine Enthusiast could address the discrepancy. They even followed up with a phone call to me. I went ahead and contacted Wine Enthusiast as a safeguard. I received a communication and responded with pictures demonstrating that our shelf had not been delivered. I got an emailed copy of a FedEx delivery sheet and assumed that the shelf was being sent. It had not. The copy of the delivery was for the cabinet and had no relevance to the missing shelf. Since I had responded and had talked with Wine Enthusiast concerning the issue, I assumed that my shelf was on its way. Needless to say I get a lot of emails from Wine Enthusiast and I missed the second email asking if my issue was resolved. As I am going through my emails, I see a third email stating that Wine Enthusiast service team is assuming that my issue is resolved since I have not responded and the ticket is closed. Do not make that mistake. If you are missing a shelf or component, it will be your responsibility to follow up again and again. Contacting them directly, having the delivery company contact them, and responding to their email with images is not enough. Therefore, I will call everyday to check on the status of the shelf. This just reinforces my preference to use companies that have exceptional service, like Arhaus; when they mess up, they resolve it without reiterating the issue though emails, online chats, or phone calls, again and again. But if that is what is necessary for Wine Enthusiast then I will comply. This is more effort than I expected for a simple shelf. I really like the cabinet and it fits our space well. The cabinet needed a couple of touch ups on the black paint. The sliding doors is far more conducive to our space than opening doors. As it stands now, we have a third of the cabinet that is basically a storage bin and you don't want to slide the door otherwise you have a large empty useless space. The cabinet has the potential to be great if you receive all the necessary parts but the follow up to rectify a situation is inconvenient to say the least.