Wine EnthusiastReviews of wineenthusiast.com

This is a review of one of the customer support representatives only, nothing else (all else was good, but this is a limited review). I contacted WE to request a refund based on their 30 day price guaranty. By the luck of the draw, i was connected to Rose Del Rio, who handled my request. She was very helpful, very efficient and very professional. We had some problems with her sending me emails and me sending her emails (computer problems, not her or my fault) and she was very patient with this. She is a very good representative of the company and should be complimented.

Love their products! They're always super helpful if there's a problem.

Ordered some gifts for my employees and everything went very smoothly. One arrived damaged (looked like the box got crushed during the transit) and Wine Enthusiast quickly got a replacement out without an issue. Will definitely come back for future orders!

I had made a mistake during the ordering process for a new wine fridge. I reached out to Customer Service and was lucky enough to be connected with Scott Norman. Not only did Scott research and resolve my issue, with multiple emails he kept me updated and informed of everything he was doing until the problem was totally resolved.

I am updating and replacing my initial post because Wine Enthusiast reached out to me directly and explained the policy around posting product reviews. I don't want to accuse anyone of wrongdoing if there is a valid rationale. They even manually pushed my review through ahead of the 7 day window to demonstrate transparency. They also extended an offer to discuss in more detail the shortcomings I presented in my review. I don't think anyone could ask an organization to do much more than that.

It's been now more than 2 weeks of calling, emailing, chatting, all due to an order that supposed to be delivered Dec 29 but nobody ever gets back to actually give me an update. Emails are not responded to; if i was lucky to get someone online after almost an hour wait, it was in vain anyway because all i heard was "will email you with an update". Forget about following their automatic phone response and ask for a call back - tried that, calling me back never happened either. This used to be a good company, i have ordered thousands of dollars in gifts but this is the last straw and last order i have ever made. Very disappointed but mostly frustrated.

We received a 24 bottle wine cooler by Wine Enthusiast as a gift. Although the product works well so far and looks nice, one of the slide in bottle racks was out of shape and doesn't seat properly in the rack channels. Contacting customer service was of no value. They told me that they do not have replacement racks and to send it back to Amazon for replacement. WHAT? Send back a 60# refrigerator instead of getting a $10 replacement rack. Believe what you read here about the customer service.

No complaints. Spoke to a nice woman who helped me figure out when my order would arrive before Christmas. Feel like people only leave bad reviews online but had a great experience with Wine Enthusiasts.