Wine EnthusiastReviews of wineenthusiast.com

Dealing with the sales person was wonderful. I ordered 2 EuroCave Revelation L's. I never write a review but think it is important that you know the delivery process was terrible. They just left my home. The delivery team brought the 2 units in on a dolly, once they got through the door in our wine room they took the EuroCave's off the dolly and slid across our wood floors. I have deep scratches and they have damaged my hardwood floors. Wine Enthusiast contracted with Fragile Pack a company that hires individuals. They did not do white glove service. They bring the units in on a dolly and drop off...sliding across the floor! They do not level, adjust or do anything. They did take away the boxes.

When I initially called Wine Enthusiast, the woman I spoke with in customer service was very prompt with emailing me the part number I needed for our hotel wine cooler. When I called back with the given part number, Michael Dreyfus, the sales associate was very courteous in following up on my needs.

Wine Enthusiast delivered a defective product to my home. It took 3 weeks and 3 different crews being sent out to "repair" the defective product. Despite promising responses within days, they took at least a week each time. I have asked for recompense for the fact that I did not receive the service I paid for and have been ghosted. Don't bother with this company. I certainly won't buy anything from them again.

Amazing, fast, thorough, knowledgable,patient, helpful and just plain fantastic customer service. I needed help on an existing wine refrigerator from Wine Enthusiast. The customer service rep who helped me did so quickly. He diagnosed the problem correctly immediately and I had the required part within a week. This on an item that I've had for years. Just great

I had an incident with a WE fridge and called the help line. i've learned that the help desk at WE isn't always helpful, so I was hesitant even to call. But I got lucky and I got Sean B. on the other end of the line. Not only was he super helpful in fixing the issue with our fridge, he followed up when he said he would, went above and beyond on each call and was so personable that the calls were fun! I was shocked (again, given past encounters) and can't sing his praises enough. WE - you have an excellent ambassador in Sean B. Not only should you never let him go but his calls should be the baseline for all other employee/customer relations. Thank you many times over Sean!

Mr. Beam is an excellent representative for your company. He is competent, articulate and very resourceful in quickly resolving the issue.

First, their sales team is very knowledgeable. They really know their products. That's very important since there are various models, and based on your use, that is important. They are friendly; they don't rush you. They have super sales for saving. The refrigeration units can be delicate in shipping. They are pros with the consistency of truckers who also understand the product.

I love my wine glasses. Wine Enthusiast always has excellent customer service.