WINCWinc connects you to a world of exclusive wines tailored to your tastes and offers wine delivery right to your door.
WINC (winc.com) has 72 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingBeer & Wine · San Jose, California
Excellent
Beer & Wine · Pomona, California
Excellent
Beer & Wine · Walnut Creek, California
Excellent
Beer & Wine · Hayward, California
Excellent
72 approved reviews, newest moderated first
Dani
Answered right away and extremely helpful!
Response from WINCSep 17, 2025
Hello Dani, Thank you for your feedback. We’re so pleased to hear that our team was able to assist you right away and provide the helpful support you needed. It means a lot to us! If there’s anything we can assist you with, please don’t hesitate to reach out at +1 855 282 5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
AS
Refuse to refund the full amount of my "credits". I have to purchase more wine. Smelling close to LA Fitness: Case Summary In August 2025, the FTC sued the operators of LA Fitness and other gyms over allegations they make it exceedingly difficult for consumers to cancel their gym memberships and related services that continued indefinitely unless cancelled. The agency is seeking a court order prohibiting the allegedly unfair conduct and money back for consumers harmed by the difficulty in cancelling memberships.
Response from WINCSep 17, 2025
Hello there, We’re sorry to hear about your frustration and truly appreciate you sharing this feedback. Please know that we do offer the option to cancel your subscription online by logging into your account. While credits can’t be refunded (as outlined in the terms agreed upon at checkout), they never expire, you can use them toward future orders or even convert them into a gift card to share with someone special. We’d love the chance to turn this experience around and talk through additional options for your account. Please don’t hesitate to reach out to us at 1-855-282-5829, via live chat, or by emailing [email protected]. We’re always working to improve our service, and your input helps us do better. Best regards, Winc Customer Service Team
Angelo D.
Absolutely terrible customer service. They charged me for a month without my authorization. When I called they said they could not cancel or refund my order and that I would need to wait for it to be delivered and then pay $25 to ship it back…absolutely ridiculous. Unsure why you can’t cancel an order that hasn’t even left the warehouse…
Response from WINCSep 17, 2025
Hello Angelo, We’re truly sorry for the frustration this situation has caused. We never want you to feel stuck or unheard. To help clarify, we do send an email reminder five days before your processing date so you have time to review your order, make changes, skip the month, or cancel before it’s finalized. Once processing begins, cancellations aren’t possible, but you always have options, including receiving the shipment or returning it if needed. We’d love the chance to review your account with you directly and find the best solution. Please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. We’re here to help and want to make this a better experience for you. Best regards, Winc Customer Service Team
Mariah K.
Lenard helped when my package was delivered to the wrong shipping address! Their tone was polite and professional. I appreciate the amazing customer service. Thank you again!
Response from WINCSep 17, 2025
Hello Mariah, Thank you so much for the wonderful 5-star review! We’re thrilled to hear that Lenard was able to step in and get things resolved for you. It’s great to know his polite and professional service left such a positive impression. We’ll be sure to share your kind words with him. If there’s ever anything else we can assist you with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Mary W.
Four stars for Winc—loved the curated reds they picked for me, especially a smoky cab that felt way above its price tag. Bottles arrived intact, but a week late. One quick chat with their team and a credit appeared. They’ve won me over; just tighten the delivery window.
Response from WINCSep 17, 2025
Hello Mary, Thank you for your thoughtful review. We’re so glad you enjoyed the curated reds, especially the smoky cab! It’s wonderful to hear our team was able to quickly make things right when your delivery was delayed. We completely understand how important timely deliveries are, and your feedback helps us as we continue working to improve our shipping process. We’re thrilled to have won you over and look forward to sending you more wines you’ll love. If there’s ever anything we can assist you with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Gianna A.
I am newly sober and live in a state that no longer ships to me. I have a bunch of credits from when I was drinking and living in a different state. My membership was cancelled for 3 years due to this and after all this time, the company still refuses to give me some sort of refund. It’s triggering for me to have to buy wine but here we are . In circumstances like this, a company should really be more flexible.
Response from WINCSep 17, 2025
Hello Gianna, We’re so sorry to hear about your situation and completely understand how important your sobriety is. We never want our service to cause stress. While credits aren’t refundable, they never expire and can also be converted into a gift card to share with someone else. We’d love the chance to talk with you directly and see how we can best support you. Please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Best regards, Winc Customer Service Team
Kate
I had questions about my order and needed help. I used the chat feature and was helped by John. His help was quick and my order was submitted and went smoothly. thanks to John for his help.
Response from WINCSep 17, 2025
Hello Kate, Thank you for the fantastic 5-star review! We’re so glad John was able to assist you quickly and make sure your order went through smoothly. We’ll be sure to share your kind words with him. It’ll make his day! If there’s anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
lea
I came to this group from another wine club and it was a bit rough going at first. However, I spent some time emailing with John and he was very helpful. He answered my questions and I feel much more comfortable.
Response from WINCSep 17, 2025
Hello Lea, Thank you for your thoughtful review! We’re so glad John was able to answer your questions and help you feel more comfortable as you got started with us. Adjusting from another wine club can sometimes feel like a big change, and we’re delighted to know our team could make the transition smoother. If there’s ever anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team