WINCReviews of winc.com

4.072 reviews
Beer & Wine
1370 Trancas Street #417, Napa, California

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WINC

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About WINC

Winc connects you to a world of exclusive wines tailored to your tastes and offers wine delivery right to your door.

WINC (winc.com) has 72 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: winc.com
Website: winc.com
Category: Beer & Wine
Location: Napa, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 79% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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WINC reviews

72 approved reviews, newest moderated first

Shelby
Jun 17, 2025
Winc has amazing customer service
Winc has amazing customer service! They are accommodating and understanding. Plus the wine is delicious and I rarely get a headache from them
Response from WINCSep 17, 2025
Hello Shelby, Thank you so much for the glowing review! We’re delighted to hear that you’ve enjoyed both our wines and the support from our team. Knowing that you find our service accommodating and our wines delicious makes us very happy. We’ll raise a glass to that! 🍷 If there’s ever anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Agatha and George K.
Jun 13, 2025
Jane provided an unexpected response and exceptional service! We have been members since WINC began, and enjoy the opportunity to select unusual and fun wines and vintages. Thanks for great service!
Jane provided unexpected and exceptional
Response from WINCSep 17, 2025
Hello Agatha, Thank you for your kind words! We’re so glad to hear Jane provided such exceptional service. It’s wonderful to know she exceeded your expectations. We’ll be sure to share your feedback with her. If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Emily C.
Jun 6, 2025
Jane offered good options to address my…
Jane offered good options to address my issue and was clear and communicative over chat. Felt that she genuinely tried to resolve my problem satisfactorily
Response from WINCSep 17, 2025
Hello Emily, Thank you for sharing your experience! We’re so glad to hear Jane provided clear communication and thoughtful options to resolve your issue. It’s wonderful to know her genuine effort made a positive difference for you. We’ll be sure to pass along your kind words to her. If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Chris
Jun 5, 2025
Great wines and customer service.
Great wines and customer service.
Response from WINCSep 17, 2025
Hello Chris, Thank you for the wonderful feedback! We’re so glad to hear you’re enjoying both the wines and the support from our team. If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Scott S.
May 30, 2025
I had an issue with an order shipment…
I had an issue with an order shipment and Jane at Winc was very helpful. Thanks for fixing my issue!
Response from WINCSep 17, 2025
Hello Scott, Thank you for your kind review! We’re so glad Jane was able to assist you and get your shipment issue resolved smoothly. We’ll be sure to share your feedback with her. It will make her day! If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Mark
May 19, 2025
Good Company
Good Company, good products
Response from WINCSep 17, 2025
Hello Mark, Thank you for the wonderful feedback! We’re so glad to hear you’re enjoying our products and company. If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing [email protected]. Cheers, Winc Customer Service Team
Linda
May 9, 2025
Delivery problem
I had a problem with my delivery and didn't receive my monthly order. I contacted Jane at Winc and she took care of everything. It was resolved quickly and efficiently and Jane always responded promptly. You couldn't ask for better service. I love this wine club.
Response from WINCSep 17, 2025
Hello Linda, We’re so glad to hear Jane was able to quickly and efficiently resolve your delivery issue. We’ll be sure to share your kind words with her! Thank you for your continued support of our wine club; we truly appreciate having you with us. If you ever need assistance in the future, please don’t hesitate to reach out to our Customer Service Team at 844-444-9311, via live chat, or at [email protected]. Warm regards, Splash Wines Customer Service Team
Taka S.
Apr 27, 2025
The payment and refund process are SCAM!!! So need some improvements for the refund
This has been very challenging even if my intention was not to enroll a monthly membership it had been charging and hard to cancel the membership. I see many customers experience the same, in addition to that Winc does not refund they are keep saying your credits will not be expired so please order more Wines. I strongly recommend people not to purchase Wines from Winc you will face very challenging processes with very dissatisfaction of customer experience. They also told me that I clicked the terms & conditions for the refunds, do you think most of customers look at every terms & conditions in detail??? I doubt it. I had over $800 and now $500 left for refunds. THIS IS NOT POOR AND SCAMMING PROCESS.
Response from WINCSep 17, 2025
Hello Taka, We’re truly sorry to hear about your experience and understand how frustrating this must feel. While credits aren’t refundable, they never expire and can also be converted into a gift card to share with someone else. Our goal is to make sure they still hold value for you. We’d really appreciate the chance to review your account directly and see what more we can do to help. Please reach out to us at 1-855-282-5829, via live chat, or by emailing [email protected]. Best regards, Winc Customer Service Team

WINCReviews of winc.com

About WINC

About these reviews

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WINCReviews of winc.com

WINC reviews

Winc has amazing customer service

Jane provided an unexpected response and exceptional service! We have been members since WINC began, and enjoy the opportunity to select unusual and fun wines and vintages. Thanks for great service!

Jane offered good options to address my…

Great wines and customer service.

I had an issue with an order shipment…

Good Company

Delivery problem

The payment and refund process are SCAM!!! So need some improvements for the refund

About WINC

About these reviews

More in Beer & Wine, California

FineWineCollector.com

The Organic Wine Store

Prima Vini Wine Merchants

Premier Champagne

WINC reviews

Winc has amazing customer service

Jane provided an unexpected response and exceptional service! We have been members since WINC began, and enjoy the opportunity to select unusual and fun wines and vintages. Thanks for great service!

Jane offered good options to address my…

Great wines and customer service.

I had an issue with an order shipment…

Good Company

Delivery problem

The payment and refund process are SCAM!!! So need some improvements for the refund