Sandra B.
WHAT?!?!?
I ordered on 10/11, it is now 10/26 and I haven't heard anything. I called the support number and it hasn't been processed yet - what? I asked for a refund then, but I can't do that since it is being processed - what? I asked to cancel the subscription and that was fine - I'll see if that actually happens. I ask when I can expect the wine and am told that if I re-do my subscription, it could be prioritized - what!?!? Seriously, I laughed out loud. All done, no thank you. Hopefully I actually get the wine and am no longer charged.
Response from WINCSep 26, 2024
Hi Sandra, Thank you for reaching out, and I’m truly sorry for the delays and frustration you’ve experienced. I completely understand how disappointing it is to face such issues, and I apologize for the confusion around your order and refund. We strive for smooth, timely deliveries, and it’s clear we fell short here. We're currently looking into what went wrong to ensure this doesn’t happen again. If your wine hasn’t arrived yet or if there’s anything else we can do to make this right, please let us know. You can reach us at 1-855-282-5829, via live chat, or at [email protected]. We sincerely appreciate your patience and hope to provide you with a better experience moving forward. Best regards, Winc Customer Service Team