WINCReviews of winc.com

Response from WINCFeb 20, 2026

Hello Steven, Thank you for the 4-star review and for the high praise for our service representative! We are truly sorry for the frustration caused by our login system. We absolutely acknowledge that receiving an 'incorrect password' error when an account simply needs reactivation is confusing and inconvenient; we apologize for the technical headache. Please be reassured that we take your suggestions seriously. Your feedback regarding the login notification process has been shared directly with our technical team to help us improve the user experience for everyone. We are so glad our team was able to step in and rectify the situation for you. If you need further assistance, please reach out to us at 855-282-5829 or [email protected]. Warm regards, The Winc Team

Response from WINCJan 2, 2026

Hello Amelia, Thank you so much for the kind words! We are thrilled to hear that you found our team very helpful and that you received quick responses to your inquiries. We absolutely acknowledge how important your time is, and we strive to provide the most efficient and friendly support possible. It is our goal at Winc to ensure every interaction is seamless. If you need anything else, feel free to reach out at 855-282-5829, via live chat, or at [email protected]. We appreciate your support! Warm regards, Winc Customer Service Team

Response from WINCJan 2, 2026

Hello Cyndi, Thank you so much for your incredibly kind words! We are truly moved to hear that you consider Winc to be at the top tier of customer service. We absolutely acknowledge how frustrating it can be to navigate online shopping and poor service elsewhere, and we are so glad we could provide the support and kindness you deserve. We sincerely appreciate your reassurance that we are going the extra mile to make things right. It is our goal to ensure every customer feels valued and heard, especially in a world where that isn't always the case. Cheers, Winc Customers Service Team

Response from WINCFeb 11, 2026

Hello Rich, We are truly sorry for the immense frustration you experienced while trying to use your gift card. We absolutely acknowledge how exhausting it is to encounter technical issues with your cart and feel unsupported after multiple interactions; we apologize sincerely that we didn't make this a simple and enjoyable experience. Please be reassured that we want to address your concerns and hear more about what happened. To help us further assist you, we need you to contact us directly at +1 855-282-5829 or via our live chat. We appreciate your feedback and look forward to connecting with you. Cheers, Winc Customer Service Team

Response from WINCOct 29, 2025

Hello Margaret, Thank you so much for the rating! We are thrilled to hear that our team was very helpful in answering your question about shipping the wine. That positive feedback is truly appreciated! If you'd like to share the great service and wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals. Warm regards, Winc Customer Service Team

Response from WINCOct 29, 2025

Hello Buckeye, Thank you so much for the fantastic rating! We are absolutely thrilled to hear that our Customer Service was excellent and that the representative was professional, welcoming, and efficient. That's a wonderful confirmation of the service we aim to provide! If you'd like to share the great service and wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals. Warm regards, Winc Customer Service Team