Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Apr 25, 2023

April, we sincerely apologize that you received the wrong color and if the shipping process felt long. We were unable to reach you via phone, and have sent a direct email to offer our assistance. As mentioned in the email, we included the return label and are happy to refund you for the item once it is returned. Keep in mind, orders may take 1-3 business days to process before shipping. However, this order was shipped the following morning as it had been placed a day before outside of business hours. We were able to confirm the order was delivered 3 days later with our 7-9 business days free shipping. We apologize for any inconvenience and we hope to hear from you soon!

Response from Wigs.com – The Wig Experts™Apr 25, 2023

Kathryn, we truly appreciate this feedback! Color can be challenging to capture/portray 100% accurately, but we take your feedback seriously and we will continue to improve. Thank you for choosing to shop with us, and we urge you to consider booking a free virtual consultation where we can show you swatches and hair pieces that we have on hand to help you make a decision. We have included more information below. https://www.wigs.com/pages/virtual-consultation

Response from Wigs.com – The Wig Experts™Apr 25, 2023

We could not be happier to hear how well this item worked out for you! Thank you for sharing your experience with us and for choosing wigs.com! We hope to always have you as a client.

Response from Wigs.com – The Wig Experts™Apr 24, 2023

Judith thank you for your feedback! We hope to always have you as a client.

Response from Wigs.com – The Wig Experts™Apr 25, 2023

Kellie, we apologize that you received an item that you were not satisfied with. We attempted to contact you via phone call, and have sent a direct email. We would love to hear from you and offer further assistance on this matter. Your feedback is truly appreciated as we are always looking for ways to improve. We look forward to hearing from you!

Response from Wigs.com – The Wig Experts™Apr 25, 2023

Susan, we thank you for this feedback, we are glad that your experience has been overall pleasant with us. Yes, unfortunately, manufacturers have changed much of their production given the labor and supply shortage overseas. Unfortunately, we have noticed differences in the pieces, and so have our customers. Therefore, we thank you for providing this feedback as we are reporting these differences to the manufacturers. We thank you for choosing Wigs.com, and we are always happy to help you find an alternative option.

Response from Wigs.com – The Wig Experts™Apr 25, 2023

Sandi, we apologize as we were unable to reach you via phone. We sent a direct email. to inform you that the item purchased had a fully wefted/Basic Cap. As mentioned, items that are wefted/basic cap will have Permatease; the tiny strands of hair sticking up to help hide any wefting. We know this feature is not for everyone which is why you may consider an item with a mono top. These items do not have the permatease feature and can be parted in different ways. We hope this was helpful and we look forward to hearing from you! Thank you for your feedback.

Response from Wigs.com – The Wig Experts™Apr 24, 2023

Barbara, we are so happy you loved your item! Please do not hesitate to contact us we are happy to help you find more options that you'll love! You can call TOLL-FREE 1-800-581-2001 Monday-Friday, 8:00 am to 6:30 pm CST, or email [email protected]. Thank you so much for your feedback!