WhisperKOOLWhisperKOOL® wine cellar cooling systems are designed exclusively for maintaining the ideal environment for the proper aging of fine wines. All WhisperKOOL® cooling systems are assembled in the USA. With over twenty years of wine cellar cooling experience, we have worked with contractors and customers on nearly every unique and challenging installation possible. Through this experience, we have developed new models with features which allow the units to operate efficiently while addressing installation challenges. At WhisperKOOL®, we are committed to the philosophy of continuous improvement. Our engineering staff works extensively with suppliers and component manufacturers to source the latest technology to enhance the performance and innovation of our existing products as well as development of new products.
WhisperKOOL (whisperkool.com) has 266 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Hudson C.
Very polite and responsive. We will use them again.
Response from WhisperKOOLSep 24, 2018
Hello Hudson Construction, Thank you for your review! We are happy to know that you have had a great experience with the WhisperKOOL team. We take pride in assisting contractors with providing the best wine cellar cooling units for their clients' needs. Please let us know if there is anything we can do to assist you in the future. Best regards, WhisperKOOL
John L.
I’m happy to have my new W. Kool installed it’s a compact unit that is well designed and does the job. I would have like a lower price but quality is never inexpensive
Response from WhisperKOOLSep 24, 2018
Hello John, Thank you for your review! We are happy to know that you have had a great experience with your WhisperKOOL cooling unit. Please let us know if there is anything we can do to assist you in the future. Best regards, WhisperKOOL
Drew H.
The product and support was excellent. There have been a few challenges that I have not had time to contact the manufacturer about. 1. The added venting part to the does not work correctly. the exhaust duct works but the intake filter and frame does not fit, the frame was not constructed to fit around the drain. I am venting into a clean area so at this point I think it will still work. Also the unit takes too much humidity out of the cellar and I have had to add a humidity system. The other product I have from WhisperKOOL does a better job of not removing so much moisture.
Response from WhisperKOOLSep 24, 2018
Hello Drew, Thank you for your review! We are happy to know that you have had a great experience with the WhisperKOOL team thus far. Sorry to hear of the issue that you had with the fit of your cooling unit. This information will be sent to our engineering team for review. Please let us know if there is anything we can do to assist you with your unit. Best regards, WhisperKOOL
Wyoming C.
WhisperKool staff did me right! After having troubles on and off with a unit purchased 2 years ago, I was at wits end on how to remedy after the warranty expired. The front office folks worked with me for a while, but when patience was running out and frustrations ran high, senior management jumped right in and helped find an equitable solution that worked for us all. I couldn't be happier and my faith in Whisperkool renewed!
Response from WhisperKOOLSep 12, 2018
Hello Wyoming customer, Thank you for your review! We are happy to know that you have had a great experience with the WhisperKOOL team and that we were able to properly accommodate your needs. Please let us know if there is anything we can do to assist you in the future. Best regards, WhisperKOOL
Robert A.
Great product and wonderful customer service. Very helpful in giving me good advice on purchasing and installing my unit.
Response from WhisperKOOLSep 12, 2018
Hello Robert, Thank you for your review. We are happy to know that you have had a great experience with the WhisperKOOL team. Our team is always here to guide you on how to get the most out of your new cooling system and will be reaching out to you to see how we can turn your 2-star review into a stellar experience. Please let us know if there is anything we can do to assist you. Best regards, WhisperKOOL
Christopher D.
The WhisperKool 2000i worked well and consistently for just over two years, and then died. Actually it was the condenser that turned up its toes so the unit did not cool at all. WhisperKool referred me to a local service outfit, which cost me $125 for them to come and confirm that the condenser was shot and that it would cost more than just getting a new one than to have them take it to the shop to replace the condenser. They suggested that this is a regular occurrence with the WhisperKools. After several weeks trying to work with WhisperKool, they finally said it would send a new one, which took a week to arrive. It is now installed and it has been working well for the past three days. However, it does not say much for the quality of the units (or lack thereof) or for the company that the units last only a bit over two years and that then one gets a runaround from the company that wasted several weeks, until they realized that I was not going away and then should just stand up and do the honorable thing. Only time will tell if the wine came through the ordeal unscathed.
Response from WhisperKOOLSep 12, 2018
Hi Christopher, Sorry to hear about your experience thus far. We take pride in assisting our customers with achieving the best results with their cooling units and will make sure to do our best to assist you moving forward. Your information has been forwarded to our support team, and we will be in touch with you shortly. Best regards, WhisperKOOL
Gary P.
The replacement temp unit saved my Vinotheque QT320. The reason for 4 stars instead of 5 is the new Temp sensor was supposed to screw into the new pigtail... Nope, it plugged in enough to work but it didn't screw together so a little electrical tape stops it from coming apart. I emailed them and told them about the problem and never got a reply.....
Response from WhisperKOOLSep 12, 2018
Hello Gary, Thank you for your review. We are sorry to hear about your less-than-stellar experience with replacing your temp unit. We take pride in assisting our customers with achieving the best results and will make sure to do our best to assist you. Your information has been forwarded to our support team, and we will be in touch with you shortly. Best regards, WhisperKOOL
B K.
They are great to work with and are willing to listen to installers and technicians about how to improve their systems
Response from WhisperKOOLSep 12, 2018
Hello B Kool, Thank you for your review! We are happy to know that you have had a great experience with the WhisperKOOL team. Our team is always here to guide you on how to get the most out of your new cooling system. A big part of this is getting feedback from our customers and technicians to know how we can better improve our cooling units. Please let us know if there is anything we can do to assist you in the future. Best regards, WhisperKOOL
