WhisperKOOLReviews of whisperkool.com

If you look at their website you get the impression that customer service is important to them. It seems on the sales end this is true. Once you have the unit however, good luck. I called them multiple times, left messages. Also tried filling out their online service ticket and sending pictures, days later....no response. Finally called again, was patient and held till I got a technical person. This person could not answer a simple question about the unit. Very frustrating. A lot of their issues could be solved by having a easily understood manual available.

My new system has failed twice since it was installed. you guys are now sending a new tvc valve. I have had to pay 2 extra times to have the freon cleared and re-added to get the system to work. Does the warranty pay for this failure? If not it should.

draiing problems

I was disappointed in the performance of my split cooled unit. It only lasted about 3 years before it died and I had to buy a new one. Unfortunately Whisperkool is the only game in town so I had to buy a new unit from them. They also said I needed to buy the next larger unit given the size and number of windows in my cellar. So the cost of my new unit was double the price of my existing unit. They don’t install (nor repair) but did recommend three local HVAC. Unfortunately two never returned my voicemails and the third wouldn’t install it unless they bought the cooling unit and marked it up. I had to find my own installer. The only positive was my experience with their customer service person Rocky who was very nice, apologetic and responsive. Overall a bad experience.

The holding time to get to speak to your customer service personnel is unacceptable. I waited twice for over 30 min and than hung up and recalled with same results. It would be nice if u upgraded your system to at least give estimate of wait time or option of leaving message for a call back. I will say that once I was able to speak to a person, they exceede all my expectations in providing great customer service

great tech poor product and internal office service. office was supposed to follow up on venting system never have got back to me. cabinet was made with no clearance to clean filter. filter can only be cleaned by removing the whole cabinet

Their shipping rates are outrageous!

My whisper kool was delivered with 2 parts missing. An internal switch and the bottle probe, for which I had to pay for! After 3 visits by contractor it was finally running. Then a part shorts out inside and we’re calling whisper kool again. This machine has not lived up to the lofty standards the company advertises.