Jody M.
Do. Not. Give. Them. Your. Money.
I attempted to purchase the same product from Wheels & Feels twice and it was never delivered. They never provided any status update for either order at all despite multiple outreaches. The first order, placed on 5/10, was delayed enough that I contacted them about a dozen times over the course of the week. Via their phone numberm via text (b/c any time you call them, the only reply you get is an automated text message that they then don't reply to ever again), via email and by logging 2 different support tickets in their own customer support system on their own website. Eventually, I used a web crawler to try to find email addresses to their leadership team and forwarded the support tickets to the personal emails of the 2 people whose contact information I could hunt down. They did not reply either. Ultimately, I was forced to file a dispute with my credit card company (TWO MONTHS AFTER I ORDERED THE PRODUCT). I wanted the product, not a refund, so my hope was they would see the dispute, get serious and call me back and I could lift the dispute and they would send me the product. They did not. So I started posting on their social media to warn people that this company's behavior is unprofessional and looks, in all honesty, like they are totally incapable of fulfilling their orders (or at least of doing so in any sort of reasonable timeframe). Only then (July 9th) did they finally message me on Facebook and told me some sob story about how someone clipped the hard line to their phone and internet and they weren't getting any messages. I find that hard to believe since you can check email and text from anywhere and also since I copied the personal emails of multiple of their execs. I was supposedly talking to Victoria their Sales & Support manager who tried to blame me for their not fulfilling the order because, since I filed a dispute which they accepted, they can no longer process that order. I called her out that the order was promised in 3-6 weeks so was long overdue by the time I filed a dispute. She promised me that, if I placed another order, she could guarantee that it would be shipped on 7/17. I placed that second order immediately (7/9) and provided the order number. Again, showing good faith that, I wasn't looking for my money back -- I actually wanted the product. I finally also heard back from Asya, one of the execs I emailed who said they would look into the original order but provided no further information about it. She also asked if there was any other way she could help and I replied (still on 7/9) and said yes, there is one tangible thing: I provided the new order number and asked that they monitor it to ensure it ships on 7/17. On 7/17, I had gotten no further updates from anyone. No order status email, no response from Victoria and no response from Asya. Midway through the day, started contacting them for a status update. I attempted to message Victoria back on FB messenger which is the only place I had gotten a response. I called, texted and emailed (including those execs again). Asya replied saying Victoria was handling it. Victoria, however, was not responding. At 4:30 in the afternoon I called their 800 number again and their message changed to indicate they are now closed until Monday. An hour later, I called my credit card company to dispute the order again. At 9:20pm that night, Victoria messaged me back saying she needed to be out of the country suddenly over the last week and had trusted her team to send the order on time. (I'm not sure why; they were the ones who didn't send the first order). Either way, I was now being told conflicting stories from the only 2 people who were responding. Asya said "Victoria is handling it." and Victoria said "oh I'm out of the country, some other team is handling it." I told Victoria I dont' believe a word of what she says, since I paid them $1400 over the course of 2 orders and the only thing they provided in return was excuses. I then proceeded to post a similar story to the above review on their Facebook reels because, clearly, prospective consumers need to know they should not give their money to this company. In response, Victoria acused me of harassing them. a) This is an absolute mischaracterization of the situation. I was making legitimate complaints about unprofessional business conduct and lack of communication. Nothing I said about them was untrue and if any of my opinions were speculation, I said so. b) This is also the SECOND time Victoria tried to gaslight me by making it sound like they couldn't help me because of something I had done. On the contrary, they weren't filling my orders first; I was responding to that. On 7/20 I got a call from my credit card company asking for more information for the 5/10 order's dispute; meaning Victoria lied to me when she said they had already accepted the dispute.