WeTravelReviews of wetravel.com

Excessive Credit Card Fees. Not obvious that you can ACH payment. Could not locate a planned trip. Apparently the organizer did not list me. Inflexible & time consuming & was never worked out.

I have worked with WeTravel for almost two years as a retreat organizer, processing thousands of dollars through their platform. Unfortunately, my experience has been consistently disappointing, and I can no longer recommend this company to businesses that depend on reliable payment processing. This is not based on a single incident. It is the result of repeated problems over a long period, including payment delays, poor communication, contradictory information, and a complete lack of accountability. One of the biggest issues is transparency. WeTravel's automated emails state that bank transfers generally take 3–5 business days. However, when those days pass and you contact support, you may be told that the 3–5 business days only begin after an MT103 transfer document has been generated, effectively extending the waiting period well beyond what customers are initially led to expect. If this is the actual process, it should be disclosed from the beginning instead of providing misleading timelines. Customer support has also been extremely frustrating. Emails often go unanswered for days, even when the issue involves money that belongs to your business. Even in 2026, WeTravel still does not provide a customer support phone number. When thousands of dollars are involved, relying only on email is unacceptable. In my experience, agents have often provided inconsistent answers and seemed unable to resolve problems efficiently. One incident permanently damaged my trust in the company. A customer accidentally filed a chargeback because they did not recognize the transaction on their bank statement. Instead of first investigating the situation, WeTravel immediately threatened legal action unless I repaid the amount. I contacted my client directly, who confirmed it was an honest mistake and apologized. The issue was resolved because of my own efforts, yet WeTravel never acknowledged the unnecessary escalation, apologized, or compensated me for the disruption. They also continued holding two outgoing transfers during the process. I have never had a history of fraudulent transactions. The few chargebacks I have experienced were either genuine customer mistakes or situations where I was the victim of customer fraud. In one case, the customer later admitted they were wrong and paid the money back. Despite this record, WeTravel has repeatedly held my funds for extended periods without providing a clear explanation. At the time of writing this review, approximately $500 of my money has been withheld for more than a month. The client completed the retreat long ago, the services were delivered, and the money belongs to my business. I have repeatedly asked for an explanation and have not received one. Small businesses depend on predictable cash flow to pay employees, suppliers, taxes, rent, and operating expenses. Delaying legitimate payments without clear communication places the financial burden entirely on the merchant. After nearly two years using this platform, I have lost confidence in WeTravel. The recurring delays, poor communication, inconsistent customer service, and repeated issues involving withheld funds have seriously affected my business. I have submitted complaints to the Better Business Bureau and the Federal Trade Commission because I believe these concerns deserve attention. My request is simple: release the funds that belong to my business, or provide a clear and timely explanation for why they are being withheld. If your business depends on receiving payments quickly and having access to responsive customer support, I encourage you to carefully evaluate the risks before choosing WeTravel. My experience has shown a pattern of poor communication, delayed payments, and a lack of accountability that I cannot recommend to other business owners.

WeTravel has made a huge difference to the day-to-day operation of our small tour company. Their automated booking system gives our clients an easy and professional way to book online, whether they prefer to pay by credit card or bank transfer. The back-end tools have also significantly reduced our administrative workload, making it much easier to manage bookings, payments, participant information and communications across all of our tours. They are constantly introducing new features and improvements, which shows they're committed to evolving the platform. For a small business like ours, the value for money is exceptional. The time it saves us more than justifies the cost, making it an easy decision to recommend WeTravel.

WeTravel has been a great solution for my multi-day tour business. Other than the features the platform itself has, the customer service has been fantastic. No matter what the question is, my customer service rep is great at getting back to me and helping me understand the technology and the best approach to solving problems.

WeTravel makes running group trips much easier. The payment plans, automated reminders, and clean booking pages are huge time‑savers. I’ve had a few small hiccups with payment timing, but customer support has been helpful. Overall, it’s a reliable platform that elevates the experience for both organizers and travelers. Fast. easy. Best account manager in Mali Colmenares. Love it.

The most basic itineraries design and lacking even common features. The company collects sensitive information and conducts KYC checks for no reason.

Do not use this service. At first, I loved it. It was convenient and everything was perfect. And, I could even talk to someone on the phone who was always helpful if I had an issue to discuss. Now, you can't talk to anyone. They processed tens of thousands of dollars in transactions, and when there was a problem, they wouldn't provide a phone number. How can they operate a business like this? In addition, they withheld a lot of money when I needed it most. The state put a tax lien on my account because my CPA passed away and I was late in paying taxes. But what business is this of theirs? Absolutely none. For weeks, even after I supplied proof the taxes were paid, they refused to release my money. I would never, ever, trust this company again.

We booked a boat trip with Pirate Drake with WeTravel in Costa Rica from Uvita to Drake Bay. Pirate Drake cancelled both legs of our trip but only reimbursed us one way 138.75 for two people. We were promised a refund by Pirate Drake but two months later no reimbursement for the return cancelled trip. I reached out to WeTravel and they told me there was nothing they could do. I will not use them going forward if they cannot guarantee the companies they work with. I am so disappointed and frustrated in WeTravel and in Pirate Drake.