Weston Store Heated ClothingReviews of westonstore.com

I'd give 0 stars if I could. I ordered two heated jackets as gifts for Christmas. Only one arrived. When I reached out to them, they ignored me for over a week, then acted like I was lying about one being missing, and insisted I send them video proof. When I did this, they claimed they'd ship the second one, but that order has not shipped almost 3 weeks later. When I reached out again asking to just cancel the second jacket and get a refund for it, I got nothing but crickets. I've emailed them repeatedly over the past week with absolutely no response. Worst experience I've ever had with a company, bar none. They are awful, and bordering on scammers. Wish I'd know before placing an order. I'm am angry and disgusted. Stay away from them!

A pair of gloves was given to me as a Christmas gift from my daughter. I wanted to exchange them for a larger size and missed the return window. She ordered them on 12/3/24 but i didn't receive them until Christmas 12/25/24. They only gave return until 1/5/25 which is uncalled for as you should have 30 days from the time the gift is received. Tried contacting the company several times and to no avail. They just tell you to go to the return window which gets you nowhere and when you keep trying customer service you get answers to go to the return window. Charlie and the rest of the crew just keep saying the same thing. Well I'm stuck with gloves that don't fit right and I can tell you I will not recommend this company to anyone. They lost my business. It's to bad as they appear to have some nice apparel but won't guarantee it. I been trying this since January 8th.

wow! wish I had read the reviews first. I ordered heated insoles and they are too big. I tried to call but no one answers the phone. I emailed and messaged on FB many times. The people who answer contradict each other - one said the insoles only come in one size, one person said to cut the ones I have, one person said NOT to cut them. I sent them back to the return address, but I am quite worried that they won't send me new ones. The really funny thing is when "charlie" from customer service told me that I should contact customer service.

Ordered jacket for Christmas. Delivery took 3 weeks. No response from customer service. Then tried to exchange the jacket for a different size one day after receiving the jacket and told via computer that the exchange time had expired. Unable to contact customer service - tried 3 emails. Calling gets you a voice referring you to the website email address.

I was promised a 20% discount and a free heated hat, but I got neither when I placed my order. I wrote about five emails requesting just the 20% discount and they kept saying they wrre working on it until finally telling me they could just give me store credit. Products are not worth the price you pay. I got just as good for less from another company!

Ordered Jacket. Faulty battery, zero customer service. They don’t reply to emails or answer the phone.

Website says batteries included in the apparel. I ordered 2pr of heated pants for surgeons for Christmas. Neither pair had the battery . Very embarrassing. When I messaged about them they told me some items the batteries are purchased separately. Very confusing site. I'm sure this happens often. Never again will I purchase from them .poor customer service. Site needs to be updated and more clear .

Bah humbug! Ordered Dec 10 and still waiting for delivery on Jan 3. Not a reliable source of Christmas gifts unless you order now --- for next Christmas.