Westlake Financial ServicesReviews of westlakefinancial.com

This is the worst company I've ever done business with. Once my loan is over, I will NEVER do business with them again. As someone who also works in customer service, I am appalled at the low level of customer service these reps deliver. I dread every time I have to call them. You have to explain everything multiple times to different agents because, apparently, they don't notate customer accounts. Unheard of! Also, I don't appreciate when they ask if you're interested in auto pay. NO! I have other bills and I'm paid bi-weekly. Avoid this company like the plague.

I have tried speaking to several Westlake employees about getting my payments taken Care of. My wife was was suppose to make a payment arrangement payment I had ser up for 4/22/25 and she forgot because j have literally been in the hospital receiving treatment for my lung cancer and it was not made and and so I called in 4/28/25 to reset up a payment for the 5/2/25 but was told it was to late and that I would have to make a payment by the 30th of 04. No way POSSIBLE. And i would finish catch up the late payment by next Friday 05/09/25. But when they switched between callers the male which was the 2nd caller just said thank you for calling Westlake financial and hung up the phone in my ear. Very dam rude. I'm trying my best to catch everything up but y'all are making it very difficult. Please help me, phone number is 713-412-3347

I was signed up for a car loan from Westlake financial aka Western Funding. The Scam dealership BuyherepayhereMD located at 5001 Belair Road in Baltimore MD. had me sign on for them. My payments were supposed to be 351.16 a Month per the agreement of the dealership. When I got my first statement, I was paying 706.26 a month which is double the agreed Payment. I called Westlake/Western Funding. They refused to do anything about it. I made my payments and noticed that 706.26 only 200$ of it going to principle, while the rest went to Interest. They told me it's a high interest loan which I was never told the interest, they are charging me 50% interest after running the numbers. at the end i would be paying a total of 55K for this ragly vehicle. I put 8K down on this vehicle to reduce my payments, and it was pocketed by Westlake/dealer, and it was a lemon. a 2018 Hyundai Tuscan is not 29K even brand new. The guy said 15K but changed the paperwork then sent it over. I asked the Stealer ship to take it back and they refused. I asked to trade in, and they refused. They kept running my credit even 24 hours later, making it harder to get something better. Westlake repossessed the vehicle and sold it. blamed me for the issues when it was sold to me like that. and yet they still harass me from 100s of random numbers a day, threatened to lock me up if I don't give them 20G. Stay away from them at all costs. They are just crooks.

The worst experience ever, do yourself a favour and avoid this company no matter the offer. The customer service is bad, and the terms they offer are far from great. Those financial services will steal your life and money. can't wait to leave this behind me. definitely not gonna recommend this company to any person I know. Be aware and stay away

Life partner passed suv got towed and emailed death certificate to talk about his account, nothing. They can have it owner passed anyway

Westlake Financial & Wilshire Consumer Credit are SCAMMERS! I paid off my auto loan in full on 05/03/2025, yet they are STILL refusing to release my title.I have called multiple times, and they keep taking me around in circles, telling me it takes 40 days to process. When I asked to speak to a supervisor, they refused and they hung up on me multiple times. They refuse to provide a written reason why my title is not being released. This is pure theft from this company do not do business with them. I am seeking a legal remedy because at this point they have stolen my car title. Get a lawyer to deal with this scam company.

I switched to Westlake during something of a lull in my credit monitoring because the lease was expiring on my car. They lowered my monthly payment and had a better interest offer than my other options at the time, so it was - to me - a no-brainer. Fast forward a year, and I'm looking at pursuing a loan for a large, unrelated expense. You can imagine my surprise when I pulled my credit and found that I had no reported balance or payments on my car. They reported NOTHING to the credit bureau, and as such my credit had just been sitting and doing nothing. This has SEVERELY impacted my capacity to seek the funding I need to fix my house. Under advisement from a friend, I tried to call their customer service to see if I could get them to fix it - but there is NO customer service. At all. You can't get a hold of ANYONE. The best they have is a crappy chat bot that isn't capable of answering questions that aren't pre-populated. What a joke. I will be switching my auto loan to a different company. If Westlake pops up as an option for you, do yourself a favor and pass. You'll be better off paying a company that reports your payments so that you can seek better financing down the road.

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