Westlake Financial ServicesReviews of westlakefinancial.com

Just awful service. My car was total loss after accident. For more than 5 weeks, the insurance company could not receive the correct data for the loan payment. And then, when the loan was closed, Westlake sent incorrect data to the credit bureaus with 60 days late payments and my credit score dropped by 114 points! And for 3 months now they have not been able to fix it. Support managers say different info every time, which contradicts each other. Just worst bank...

This was the absolute worst experience ever! From the get go, it was a struggle to get my due date on what we had agreed upon at the very beginning. When you call in, almost every call goes to a call center out of country. In the military, you move a lot, this is the first company in 30 years that made me have to pay to transfer my title upon moving. Nothing but a nightmare!

EDIT: Payment was posted to my loan after posting initial review. Westlake posted the payment effective the date of my accident so the late payments will not appear on my credit. I am satisfied with the way this was handled by Westlake.

LIARS!!! They say one thing on the phone, don’t honor, and then say they didn’t agree with that. Find another place to take your business!!!

Despite their armed robbery interest rate that is so high, they have no single kindness for a customer affected by Covid lock down, very useless organization with expired ideology policy makers, their policies are not human and business friendly, Customers service staffs too will tell you things that are not true and not accurate, speak with 5 people you get 5 different opinions, any organizations that does not show kindness in this Covid 19 period, is good for nothing, that is where westlake belongs, good for nothing.

Covid -19, millions of people have problems paying their bills, due to massive unemployment, business closures and so forth. While most of other financial services help their customers extending the due dates and deferring payments, WestLake Financial is not even remotely interested in understanding the situation and defer even 1 payment. We were told the system does not allow changes. Late charges will still apply! Unbelievable and so shameful!