Westlake Financial ServicesReviews of westlakefinancial.com

⭐⭐⭐⭐⭐ After months of dealing with a very difficult dispute involving a merchant and financing account, I am extremely grateful for the way Westlake Portfolio Management ultimately handled my case. When I provided new documentation and asked them to reopen the investigation, their compliance team actually listened. They reviewed the evidence carefully, looked beyond the previous decision, and conducted what I felt was a fair and serious investigation. Most importantly, they were willing to correct the situation once the evidence supported my concerns. The resolution brought tremendous financial and emotional relief to my family. I especially appreciate the professionalism, communication, and fairness shown by the compliance team. It is easy to criticize a financial company when something goes wrong, but I also believe in giving credit when a company steps up, investigates properly, and does the right thing. Thank you to Westlake Portfolio Management for taking my concerns seriously and helping bring a very stressful situation to a fair resolution. Five stars and genuinely deserved.

Denell Maxwell helped me get a good settlement to finally pay off my car.

Gracias por tu ayuda señor Dayne eres a todo dar recomendado 100/

Thank you for the help Peters Siu!

Jaime was very helpful with paying off my loan and obtaining the correct information to send back to me. I also needed a letter stating there is zero balance owing which he was more that helpful.

This morning I called 3 times and asked to speak with a supervisor because I was very unsatisfied with the customer service skills of the 3 men I spoke with. Each were rude, not willing to take my payment and did not put forth any effort to resolve the issue. Customers who are trying to make payments should not be treated so poorly, everyone falls on hard times and should be shown Grace. However, when I called back the 4th time, I got Carmen Dennis. She was so kind, honest and willing to help resolve the issue. She was able to tell me the amount I needed to pay to re-activate my loan, stop the repossession and resume making my monthly payments. She went over and beyond to do her job today. Due to her fairness and professionalism, I request my loan stay with Carmen Dennis. Im not sure why the other employees chose to fail at their job today-but Carmen was Excellent. May God Bless her.

My service today with phone representative was outstanding. He stayed on the phone with me to make sure my payment was received, he was very patient and eager to help me. My name is Leslie Smoot unfortunately I didn't catch the reps name but he was extremely helpful.