Westlake Financial ServicesReviews of westlakefinancial.com

If I didn't have to choose Westlake, I wouldn't have. It's the biggest scam of a company. Customer service is terrible. One representative says one thing and another says something different. How are companies like this still open? We're already taken advantage of by the world, now by companies too! I'm thankful for the loan, but if I'd known all this would come from choosing them, I would have kindly walked away and just waited. #Unscrupulous #TerribleCustomerService #ShutThisCompanyDown And I rate them less than a star.

They outright start to harass you after being late a single day on your payment. I get minimum of 5 calls a day, sometimes up to 10 even if I answer every single one of them. Unless you set up a payment for the future they claim there is no way to stop the calls. They call from a dozen different numbers to get around the daily call limits I assume, because they absolutely are breaking rules with how often they reach out. It's also not mattered how many times I tell them why I'm late on my payment, they never have any record of earlier calls and ask the same questions every single time. I tried just blocking their calls but as soon as I do they start calling from another number. I might expect this level of calls if I was several months late, bordering on repossession, but not for only a couple days late. I've tried explaining to them that the frequency of calls is way beyond what is aloud but no one seems to care.

so i received a payoff balance of $950 back November 21 of 2024 . the same day i paid $450 and i told them i was going to pay the rest in december i split up the payments 4 days apart paid if off received my title in the mail and today, I get a email from them saying i still owe $490 . I still got the payoff quote email and i have the bank statements proving that i made the payments. I have perfect credit and perfect payment history , this place is the worst place i ever dealt with in my life

Terrible customer service. No help. NO resolvement. WF decided to take more than one payment per month. When I called in to request my refund I was kept waiting on HOLD until the rep just hung up on me. I am currently still on hold. BE AWARE.

All the negative reviews are accurate. Wish I’d of seen them prior o using them. I’m glad now they ghosted me and didn’t follow through. Gian Rivera was the rep that left me hanging. Curious if trustpilot will try to defend these people

I used this lending service in a pinch to buy a used car. This service lacks many of the perks to being an online lending bank, specifically for the purposes of making you pay additional fees. Email notifications either come late, or day of to increase the chances of a late fee. Free payment options are extremely limited, other options are available through third party payments for a fee. Paying off the loan early only happens through third party payment options, for a fee. Of course you can send in a check, and by the time they cash it to pay of the loan, you guessed it, accrued interest and a fee. Customer service is terrible. The selection system on their call in help line is terrible. Email help is terrible, and they offer no actual help. Do you need your title number to register your car? Can only be done through a DMV for (surprise) a fee. And through fax, no less. What year is this, 1990? The whole experience is hand crafted to make you jump through hoops in order to rack up a few extra fees. Predatory lending at it's finest.

Again...made my payment 4 days prior to the due date and the payment was not withdrawn from my bank. I got a email from them thanking me for scheduling the payment. I have call them again and fight with them to take the payment. Horrible financial institution. I didn't have a choice in who financed my truck, the Ford dealer did. Westlake is terrible. Going to talk with my Chase bank people about refinancing.

This place is horrible I would not recommend using their service. I set up for automatic pay and they never took the money. Then want to charge late fees and insufficient funds fees. Once I noticed the fund aren't taken I have to call multiple times just to get them to take their money. On top of the fact they're continuously harassing me to verify and send them information that I have already sent multiple times. Ridiculous interest rates and customer service that you can't understand or speak to o clearly. If you have other options I'd suggest using them instead.