Westlake Financial ServicesReviews of westlakefinancial.com

If I could give a negative score I would. STAY AWAY FROM THIS COMPANY!!! Financed my car with them , tried making my payment only to not find an account. By the time I spoke with someone who could figure out they imput SS number wrong 17 days after payment was due. I made my payment only for them to sell contract back to dealer the very next day. I was told they would refund my $ in 21 days. That was the end ofay 2024 it is now mid August 2024 and still nothing. Several days/ hours later and nothing but different stories. Ask for manager callback and the do not call. Time to file law suit and the will now need to pay my lawyer fees also BEWARE

These people don't help you out if your vehicle breaks down. My transmission went out, and we called to see if could the transmission bill on top of our vehicle payment and they said they don't do that, and so we asked if we could refinance it as well, again they said they don't do that either, so my vehicle ended up getting repoed, after it got repoed they fixed my vehicle and sold it the next day, for a much higher price. They sent us a letter saying they wanted us to pay them more money for the vehicle, we didn't send them a damn dime. Weeks go by and we get a phone call telling us that they refinance the vehicle we lost, we told them we no longer had it and that they sold it without us knowing until after they already sold. They continued to tell us that we still owed them money and they wanted their payments, we told them no because why are going to pay for something they repoed, fixed and sold it. Yeah no this financial company is a joke.

I was late with half a payment for my car. Westlake stated that they would roll it onto the end of my loan and there would be no issues. They never did and it resulted in 18 months of 30 day past to the credit bureaus and destroyed my credit. I have on record that they told me that even though it was their mistake they won't fix it and it's my problem. When I got that taken care of, they tried to say that I no owed a "late fee" in excess of a full car payment. When I got so sick of them I paid the loan off in full, two days later a received an insufficient funds notice and fee. According to my bank, they never even tried to process the payment. This company is horrific. the resulting damange to my credit has cost me potential jobs and business opportunities.

Customer service is bad. One month late repo. Then after I paid, same day as repo, I couldn't get my car back because they did not release it for two weeks. I will never take a loan with them again.

Worse than this bank, I have not met employees in my life to absolutely do not care about the client on all my questions, stupid unsubscriptions do not conduct checks on the fact of forgery of the loan agreement on my behalf, I think they are in collusion with scammers, car dealers..

Just like soooo many others, I highly, highly suggest staying away from this company. Do everything you can to NOT use them. They are so unprofessional and they lie about “fees”. They know there is no repercussions and if you don’t pay the “fake” fees, they will repo your car. I wish I had read the reviews before I went with this company. They offered a slightly better interest rate than the other companies I could have went with, but the other companies don’t have nearly as many bad reviews. I didn’t know Westlake made their money in other ways then just interest fees. I probably would have came out cheaper going with another finance company. Their agents are also rude, trained to lie, and just pains to deal with.

Worst place ever I bought a dodge durango back in August 2023 not even a day later had issues fighting the dealer then westlake wouldn't do anything to help said there hands are tied I said if I take the car back he has to give you the money back they said no matter what I was legally responsible for the loan no matter what even if I gave the car back put me in a bind with a 14k vechicle that wouldn't run paid the car off in Oct because of the problems here we are july2nd still no lein release or title been calling for months nothing but it's been mailed and I'm stuck with a pos in my drive way that I can't do nothing with westlake are just as fishy as they shifty dealers

I do not recommend to any dealers !! They are so bad to deal with. They take forever to release funds!! No reasonable excuse whatsoever to why they have funds on hold, they make up lies as they go. Even floorplan is terrible, you call and one person says something completely different from the next person you talk to. Funding side sucks the most, a guy couldn’t help because he claimed I had to reach out to our rep. Our rep says to contact funding team. Lmfao. That’s Westlake for you. Customers always have bad things to say about them too. The reviews don’t lie people.