Westlake Financial ServicesReviews of westlakefinancial.com

This company is ridiculous. Missed one payment by accident and they repo the vehicle. They repoed the vehicle the day the next payment was due. My wife called and they said they sent a paper in the mail which never got here. Think this company is like a crook. Now they want 2 months payments plus fees for the repo. I mean you have a phone number don't you think it would be smart to call the people at least once before you repo the car. I guess I am just not that into screwing someone out of their money for 1 month. I mean i heard you can get 3 payments behind with a company like g m financial and they don't repo the car. Not sure why this company thinks they are any better than another that they do it for one month. Pathetic.

Formal Complaint Regarding Unauthorized Payment Date Change and Excessive Late Fees unauthorized change to my payment date and the excessive late fees that have been charged to my account. I have reached out multiple times via phone and email about the payment date, which was unilaterally changed from the 16th to the 2nd of each month without my consent. When I asked to review the recording of this change, I was informed that my ticket would be closed without any resolution. As a result of this change, I am now incurring $70 in late fees every month. I was told the date I originally selected was unavailable, and my payment was moved to the next available date without my agreement. Over the past four years, I have contacted your team numerous times regarding these late fees, and each time I was assured that the issue would be resolved. However, I have recently been told that I have only contacted your team twice regarding changes to my due dates, which is not accurate. Additionally, I have requested access to the relevant call recordings, but my requests have been denied. This lack of transparency and accountability is unacceptable, and I feel that I am being unfairly charged. I demand immediate action to address this situation. Please provide a resolution as soon as possible. LaToya

After looking at the very high number of 1-star reviews I guess this one will just add to the pile. I am one of the many that had their contract purchased by Westlake Portfolio Management, which was originally owned by US Auto Sales until they were liquidated. In my case I woke up to take my daughter to school on 10/23/24 and my car was gone. I immediately called the police in my area and Westlake. The police informed me that the car had been involved in an accident with another stolen vehicle on 10/22/24 while I was asleep. I went to the police station to properly identify myself to see if the vehicle could be recovered. It was in in fact recovered but not able to be touched since it was part of an on-going investigation. I had full coverage insurance on the car. I told all of this to Westlake but here is when this story takes a very sharp left turn. On 10/29/24 I found out through my insurance company's claim adjuster that the car was a total loss. They prepared everything and I got the process rolling on my end to get Westlake in the loop. The market value and settlement had been prepared and sent to Westlake by the insurance company. I purchased Gap insurance when I bought the car from US Auto. On 10/30/24 I called Westlake and asked for the insurance department to begin my gap claim. They sent me to the original holder of the Gap contract (Allied - Very good people by the way). Allied sent me back to Westlake and duly informed me that they were playing with me since they (Westlake) already knows Allied does not handle the claims from US Auto. **It gets worse! I called Westlake another four times and was asked to be re-verified each time. This frustrated me because they refused to let me speak to the insurance department. Another three phone calls I was hung up on completely unprovoked. After 11 calls from 10:43am to 1:22pm they blocked my number so it would be re-routed to the main menu even if I pressed zero for customer service. At 1:40pm I got on my wife's phone and called but used my phone to record the call (I did inform the rep due to the very distasteful and disrespectful interaction I had with the other personnel). This lady finally gave me the correct contact number as well as the Gap insurance claim info. The bottom line is my insurance company has completed everything and removed the total loss vehicle from the insurance and these (....) are holding up the process since I need all of the documents from them to close this account out and move on. I don't want any class action law suit or any money from them unless they owe me from the insurance settlement. Due to the way they treated me regarding a vehicle I did not damage myself at all, (Never even a small claim) until some douche caused this situation. I just want Westlake Portfolio Management to do the right thing, F... off and be put out of commission by the powers that be for their very unprofessional business practices.

If I could give less than 1 star, I would. I called to pay off my car, and the second I finally got a human being on the phone, the call went silent. I tried a second time because I thought it could've been a technology error. The second time I called and *finally* got past the robots, I was connected to someone who verified my identity and pulled up my account, then the call went silent. This comes across SO SCAMMY. If this was my first experience like this with Westlake, fine. But this is my third or fourth experience just like this. I wish I hadn't wasted six years in a contract with them!

I paid off my late husband’s note July 9. I was told that it would take 30-45 days to receive the title. Here we are, October 16th, and I have not received anything but the runaround. I’ve been hung up on multiple times. I’ve never had such a difficult experience. I PAID THE TRUCK OFF! I WANT MY TITLE! I’m battling cancer and the recent death of my husband! I don’t need this stress! This company is deplorable. I’m reporting to the BBB and the AG. Never do business with this group of scammers!

Over the past several days, we’ve received multiple calls from your team, expressing urgency in completing this verification. While we understand the importance of these requests, we want to clarify that all VOEs are handled by our corporate office, which processes them in the order they are received. Unfortunately, we do not have the ability to expedite or prioritize these verifications, as they receive a high volume of requests. Our team explained this process in detail to your staff, including a call today with Mr. Raul Carrillo, who requested to speak with someone in Spanish. Despite our efforts to provide clear communication, Mr. Carrillo proceeded to leave a negative and unprofessional review of our company on Google, which we believe does not accurately reflect the service we’ve provided. Additionally, I attempted to call your verifications department on 10/11/2024 at 4:07 PM CST to speak with someone regarding this matter. Unfortunately, the agent I spoke with hung up on me before I could address the issue. We respectfully request that this review be removed, as it was made in frustration over a process that is outside of our local branch’s control. We value our professional relationship with Westlake Financial and want to ensure that both companies are working together in a positive and respectful manner.

I wouldn't let my dog pee where these liers work, worse finance company ever, wanted to pay off ,they don't knock interest off if you want to pay in full

I work for a local car dealership and called requesting a lien release since we now own the vehicle, owned formerly by our mutual customer. The first customer service representative hung up on me almost immediately and the second representative was very rude telling me even though we own the vehicle that the customer had to request the lien release. They are very rude and need to work on their manners. I call banks all the time and have never been treated so poorly by anybody. Unacceptable. Please do better.