West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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xinru D.
To be honest the level of painting like AI generated
Response from West & WillowFeb 4, 2023
Hi Xinru, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an email to get this sorted out.
Jaegar L.
Their support team was very helpful and reasonable when I had an incident with my art piece. If you ever have an issue they will for sure will be able to help you.
Erin F.
Love the product I received!! Quality work and it came fairly quick. I immediately hung it on my wall!
Barrett T.
I placed an order on 12/11/2022, and it was not until 12/27 that I received an email stating that the photo I provided “did not go through,” due to some error on the company’s site. I provided a new photo, and ultimately the pet’s name was misspelled. I was told new artwork would be created promptly, however it was anything but that. Customer service was usually quick to respond to me but the actual process behind the scenes took an insane amount of time.
Response from West & WillowFeb 4, 2023
Hi Barrett, Thank you so much for the positive feedback despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
Allison C.
We ordered two prints. They me was perfection and the other needed a small edit. The team happily made the edit and went back and forth with me until it was right. Bravo.
Kerri F.
Both pictures turned out GREAT!!! My husband was so surprised! The artwork is perfect. It looks exactly like our dogs.
Carolina T.
I wanted to buy the poster without the frame and I couldn't. The website made me both the print with the frame.
Response from West & WillowFeb 3, 2023
Hi Carolina, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an e-mail to get this sorted.
DIANE T.
I placed my order just before new years. A few weeks later I received my picture via UPS and the picture wasn’t right. I wrote and asked why I didn’t receive a preview picture and the nice woman that responded said they don’t send previews. They fixed the picture and sent me another in the wrong color frame. Today (2/1) I received the corrected version. I would think that for the money that I spent and they spent replacing my picture (twice) they would just send out a proof that could be approved and it would save everyone time and a lot of money!
Response from West & WillowFeb 3, 2023
Hi Diane, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
