Hayley
Pictures were wrinkled in the frame
I got two portraits done, one for each of my dogs and the pictures themselves turned out great, but I noticed at the top of the picture a bit of wrinkling which made them look a little bit homemade which was kind of disappointing especially considering the price I paid for them. I emailed West & Willow right away and waited 4 days and never got a response which is horrible customer service, even if they could have suggested a way to fix it would have been helpful.
Response from West & WillowOct 31, 2023
Hi Hayley, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.