West & WillowReviews of westandwillow.com

I received my order and my dogs eye color was not correct. However they did such a great job fixing this complimentary. They have the best customer support and made sure it was perfect!

The picture arrived sooner than expected, which was nice. But the photo itself is crinkled and there is an ink or pen smudge on it. Hopefully the crinkles don't show once it's framed and there's nothing that can be done about the ink. Edit: After speaking with their support team I am changing to 4 stars because even though I don't have time to get it replaced they still did everything they could to make it right!

Was an easy online ordering process…. But the shipping info was a bit confusing…worked it out with an email to them…

The print is really cute and customer service paid attention to my revisions, and they were very nice.

The portrait that West & Willow delivered was perfect. They captured Scruffy’s personality from the photo I sent. I love, love, love it . Thank you!

Very quick and easy.

This survey is sent immediately following the placement of my order. Why? I didn’t initially complete it, but the it was sent again … with a reminder. I have faith in West & Willow but the proof is in the pudding, as they say. The order process was straightforward but I’ve obviously not yet received my merchandise. Why not send the survey once the purchaser has received the portrait (in this case) to allow for a proper review of both the piece and process? Thus, my score of two ⭐️ stars…until I receive my order in good condition and acceptable time frame.

I loved the finished portrait of my daughter's dog and I'm sure she is going to love it this Christmas.