Karah T.
I just received my photo and I…
I just received my photo and I absolutely love it. Amazing job thank you so much!

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Karah T.
I just received my photo and I absolutely love it. Amazing job thank you so much!
V B.
I ordered the phone case with the personalised pic of my dogs on it, it arrived and I fell with it, I’m so disappointed because it’s more or less disappeared now and peeled off in most places! I emailed to see if I could receive a replacement as I wasn’t sure if this was supposed to happen. I was told to fill out the form and I’d get a replacement then received an email which was copied and pasted because the ( ) were still there, I’d had the phone case just over the amount of time they give to issue replacements. Really disappointed. Please do not order the phone case it doesn’t last long at all!
Response from West & WillowNov 10, 2023
Hi there, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.
Alyson D.
This is an adorable concept. I ordered multiple paintings for Christmas, I ordered myself one for my dog and cat. It’s adorable, but unfortunately they made my cat look huge, like the dog and the cat were the same size unlike the pictures they advertise. My dog didn’t really look like himself, the picture I sent had a little bit more detail of his face, this painting makes him kind of look like a yellow blob with eyes. And they mixed up the names on the top, it says my cats name above my dog, and vice versa. Which could’ve been my vault when I was submitting the name and photo. All not a big deal, still very cute. The rest of my paintings turned out great, except for the size thing, when you get multiple pets in the painting they’re going to be the same size unlike the reference paintings with dogs and cats.
Response from West & WillowNov 10, 2023
Hi Alyson, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Katie S.
These have now become family heirlooms. We’ve had a few family dogs pass and this year for Christmas. Our families will all be getting their pup portraits and they have no idea! We love all our of fur children and everyone is gonna be so surprised. Each of us have our memorial was with the collars and these portraits are gonna be such a special keepsake for each family member.
Terese D.
Super easy to order and great gifts
Melissa Z.
I would give 5 stars but the price only via my cell phone was $3 different and I couldn't get your site to work on my phone. Going online on my PC the price dropped from $70 to $67 and everything went right through just fine.
Response from West & WillowNov 10, 2023
Hi Melissa, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Christine F.
The product came in good time, and it is wonderfully done. It will be something I treasure.
Kayla U.
Easy to work with, fast with receiving the order. This is my third time ordering from them and they always turn out perfect.