M. S.
Not worth the price
I am so disappointed. I order blankets that cost $85 dollars a piece. I was sent complete junk! The blanket is cheap and the design was terrible. There was pixilation all around my dogs head and her name written in black on a black background. I still cannot even fathom how it is possible these items left your facility to be sent to me. I had to go through 2 weeks of revisions. While I am now happy with the image, for the price I have paid for these items I never should have had to go through this hassle. I should be offered at least a 50% refund. I have asked the representative I worked with for a refund and was told I could get 10% back. That is a joke. I have also asked for a customer service phone number several times and have not been given one. I will not ever order from this company again and I will be spreading the word that the products are extremely overpriced for the cheap quality.
Response from West & WillowNov 20, 2023
Hi Mary, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.