EddieL
West & Willow is a great company but this latest purchase was a bit off.
West & Willow has excellent customer service. It’s a great company. The likeness of the image to my pet is wonderful, but the only slightly disappointing aspect is the color that was chosen. My pup is a gray Weimaraner, but the portrait that we received shows her as brown causing her to look more like a chocolate lab. We will have this new picture of our 2nd pup hung next to another one from West & Willow of our 1st pup. Our first purchase from West & Willow was created more than several years ago and accurately shows our 1st pup as a gray/silver Weimaraner. Having the two pictures hung side by side makes the latest image look like a different breed. I compared the photos we submitted, to make sure it wasn’t my fault. The 2nd image was not darker. We would have given 5 stars if the color wasn’t off. I would’ve included a pic of them side by side, but this review site doesn’t provide that option. I still highly recommend them, but this time they missed the mark a bit.
Response from West & WillowNov 21, 2023
Hi Edward, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.