West & WillowReviews of westandwillow.com

4.118,273 reviews
Pet Stores
New York

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West & Willow

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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West & Willow reviews

18,273 approved reviews, newest moderated first

Robyn O.
Dec 1, 2023
Very easy to use!
Very easy to use!
Kathy B.
Dec 1, 2023
Site is very user friendly!!
Site is very user friendly!! However, it did not recognize the promo code "Today30 ". I settled with the 20% promo.
Response from West & WillowDec 7, 2023
Hi Kathy, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Jennifer F.
Dec 1, 2023
It was so easy to place my order
It was so easy to place my order. My sister is going to love this gift. Gracie was her girl and she recently went to dog heaven. thanks for creating!
James Steele, J.
Dec 1, 2023
Great for Christmas
The website is easy to maneuver and the product is awesome. Super excited to give it to my girlfriend for Christmas. I got the 11oz mug.
customer
Dec 1, 2023
Super easy to create
Super easy to create. Great value for the customization and quality. Thank you
Diane M F.
Dec 1, 2023
Very easy to use.
Very easy to use.
Amanda
Dec 1, 2023
I ordered a picture of my two dogs
I ordered a picture of my two dogs. It turned out super cute, but, my smaller dogs head is large and my large dogs head is small in the picture. If anything, their heads should be the same size if not able to do correct proportions. I wish West & Willow would send a proof to be approved.
Response from West & WillowDec 7, 2023
Hi Amanda, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Meghan
Dec 1, 2023
Can’t wait !
Haven’t received my new dog portrait yet, but we have ordered in the past and can’t wait to get a pic of our new pup!!

West & WillowReviews of westandwillow.com

About West & Willow

About these reviews

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West & WillowReviews of westandwillow.com

West & Willow reviews

Very easy to use!

Site is very user friendly!!

It was so easy to place my order

Great for Christmas

Super easy to create

Very easy to use.

I ordered a picture of my two dogs

Can’t wait !

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

Very easy to use!

Site is very user friendly!!

It was so easy to place my order

Great for Christmas

Super easy to create

Very easy to use.

I ordered a picture of my two dogs

Can’t wait !