West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sharon M.
No communication back on my customer service emails. Can not access my digital file. No eta on shipping of my order. Sharon muzio
Response from West & WillowDec 6, 2023
Hello Sharon, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Anonymous
We realized immediately that we made a mistake with one of the photos. Emailed them in the allotted time but they didn’t make the change. Disappointed.
Response from West & WillowDec 6, 2023
Hello Janice, We are very sorry for the confusion. Upon checking, we already shipped the product that's why we can't change the photos.
Tamara C.
I have not heard from this company since I purchased the portrait on 11/19/23. No preview, nothing.
Response from West & WillowDec 6, 2023
Hello Tamara, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Susan S.
I placed an order 3 weeks ago and still haven't gotten a response on the shipment/tracking etc. In your email it said 5 to 7 days notification? Have no idea if you're working on my order? You took payment, yet I keep getting marketing emails from you.
Response from West & WillowDec 6, 2023
Hello Susan, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Customer
I am not happy with this picture. But it is my own fault. I guess I did not look at this very well. I thought I was getting a picture like quality to this. It is a drawing, painting of the picture I submitted. The quality is great and think most people would be very happy with this product. It just isn't what I thought it was.
Response from West & WillowDec 6, 2023
Hello Pat, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Shaun L.
Easy to order from such a great business, looking forward to seeing the finished product form you guys!
Deep S.
Amazing guidance throughout the website overall amazing experience!
Cheryl D.
The product is amazing and customer is wonderful. I loved the product so much I actually went back twice after my original purchase to purchase gifts for others. Absolutely love my prints. Thank you.
