West & WillowReviews of westandwillow.com

After I got my picture, I had a small issue with the picture and west and Willow were very kind and quick on repairing the problem and sending a new picture.

The image I received first was not at all the correct coloring of my pet. When I reached out I was told it would be corrected and emailed to me to review within 3-5 days. ELEVEN days went by and I had to reach out to them to request a refund. Upon this email I received a new print with better coloring after 2 days. It still is not a great print and the image doesn't truly reflect our pet unless you look at the image from a distance. I would not recommend this as it seems the advertising is not showing the product quality/level you receive.

The results look really cheap. Also with a polar yellow lab white on white is terrible too. Would have hoped to have more than the face and a nicer font for the name.

You guys keep sending me emails with my wrong dog even after I filled out form about phone case that was wrong but that frame I ordered had the correct dog Henry but you must have my account mixed up with another one. As my large frame with Henry was correct but the phone case I ordered with my original large print of Henry ( black pug) ski jncluded a phone case but that had the incorrect dog. So that was the only part of my order wrong, Fingers crossed you reimburse me for phone case or send me correct one. All I keep getting is emails with the wrong dog. And this is the 3rd or 4th message I’ve written up try and resolve it. I appreciate your help on this. Thank you Cathy

I ordered this for my parents for Christmas, we have one of our dog and we get so many compliments:) very easy to order.

My pet portrait was completely incorrect snd not what I ordered. It is being done but most likely won’t make it in time for Christmas. This is extremely disappointing. I’m unsure how the completely wrong item could have even been made.

I ordered a pet portrait to commemorate my beloved chihuahua, Bodhi, passing away. Unfortunately, the name is spelled incorrectly. Very disappointing.

Really frustrated with the whole automated experience. I accept that shipping will take a while but why keep sending me emails asking for my view when I clearly won't have received the items yet. Similarly, I had another email asking if I'd like to buy the electronic image which I thought a good idea while I wait for the actual finished artwork, but despite having paid it, instead of receiving a link to the images which I expected, it hasn't been sent through and instead I'm again subjected to more emails asking my experience. Update 20/Feb/2024 - overall it's an efficient service that delivers what's ordered. I found some of the automated emails annoying but others may prefer that. The picture is a pretty good likeness and reasonable price given it's coming from the US.