Carly T.
LOVE IT
LOVE IT! And the quality is perfect
Response from West & WillowJul 21, 2026
Hello Carly, Thank you so much! We're thrilled to hear you love it and that you're happy with the quality. Enjoy! 😊

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Carly T.
LOVE IT! And the quality is perfect
Response from West & WillowJul 21, 2026
Hello Carly, Thank you so much! We're thrilled to hear you love it and that you're happy with the quality. Enjoy! 😊
Krysta H.
My picture showed up with damage to the frame, and the support team quickly went into action getting a replacement in the works. The print is a memorial for one of our sweet cats who passed a couple months ago so it’s very special to us. can’t thank yall enough. 🤍
Response from West & WillowJul 21, 2026
Hello Krysta, Thank you for your heartfelt review. We're so sorry the frame arrived damaged, but we're glad our team could quickly arrange a replacement. It means so much to us to be part of honoring your sweet cat's memory. ❤️
William P.
Still waiting for my mug but the picture of Jack is perfect.
Response from West & WillowJul 21, 2026
Hello William, Thanks for your review! We're so happy to hear Jack's picture turned out perfectly. We hope your mug arrives very soon, and we're sure you'll love it! ☕🐶
Elizabeth
All went well, fast and efficient international delivery to Australia. My embroidered hat looks excellent, the image looks just like my dog! Great quality I love it
Response from West & WillowJul 21, 2026
Hello Elizabeth, Thanks so much for your kind review! We're delighted you love your hat and that it looks just like your dog. Enjoy it! 🐶❤️
Mindy K.
The portrait they did for my two chihuahuas was beautiful! My husband and I love it and plan to order more!!! I received the email within a couple days to review before production. As soon as I approved, it shipped quickly. I highly recommend!
Response from West & WillowJul 13, 2026
Hello Mindy, Thank you so much! ❤️ We're thrilled you and your husband love your chihuahuas' portrait. We can't wait to create more special pieces for you!
Marina V.
I needed to change the color of the frame for my beloved Luna. They immediately did that before being sent out to me. The picture of my Luna is absolutely perfect. Thanknyou
Response from West & WillowJul 13, 2026
Hello Marina, Thank you so much for your kind words! ❤️ We're glad we could make the change for you, and we're so happy you love Luna's portrait.
SMH
Amazing work and terrific customer service, I couldn’t have asked for a better memorial piece for my loving pet.
Response from West & WillowJul 13, 2026
Hello, Thank you so much! ❤️ We're honored to have created a special memorial for your beloved pet.
Lindsay H.
This is our second picture from West & Willow! It came out perfect, just like the first one. Never had any issues.
Response from West & WillowJul 8, 2026
Hello Lindsay, Thank you so much for your continued support! ❤️ We're thrilled you love your second portrait just as much as the first. We truly appreciate you!