West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing18,273 approved reviews, newest moderated first
Karla I.
The art came out perfect! I love the edit feature and approval prior to printing!
Response from West & WillowJul 22, 2026
Hello Karla, Thank you so much for your kind review! We're thrilled you love your artwork and that the edit and approval process gave you peace of mind. Enjoy your special piece! 🐾❤️
Keri N.
The first order wasn’t quite right so they were just going to delete one word from the card and send a new order. Received the new order and it’s so much worse, they can’t even be used. The picture is so blown up that when you fold the card, half the face is on the back of card upside down and the words ‘thank you’ is on back of card upside down. I tried reaching out twice and no one responding. However they keep sending emails to rate them so here we are. I followed up again to let them know but still no response. Confusing because they were responsive first time.
Response from West & WillowJul 21, 2026
Hello Keri, We're truly sorry for your experience and for the lack of communication. We sincerely apologize for the issues with your replacement order and understand your frustration. Thank you for bringing this to our attention, and we're sorry we let you down.
Melissa C.
I’ve used you for all three of my dogs and the outcome is fabulous. Love it!
Response from West & WillowJul 21, 2026
Hello Melissa, Thank you so much for your continued support! It means the world to us that you've trusted us with all three of your dogs. We're so happy you love them! 🐾❤️
Mary ann C.
Got the picture of my little dog that passed. I cried, they captured her face perfectly. Thank you, I still feel like she is with me. Fast delivery and beautiful work.
Response from West & WillowJul 21, 2026
Hello Mary ann, Thank you for sharing something so personal with us. We're truly honored we could help keep your little girl's memory close, and it means everything to know we captured her so perfectly. Wishing you comfort, and thank you for trusting us. 🤍🐾
MARIA A.
Incorrect dog name on sleeve; while customer service addressed the misspelling, the website is misleading about the quality of the heart sewn next to the name (website shows an actual heart, and states that if you type <3 an actual heart will be sewn but actually the <3 symbols are sewn) I was disappointed with the second version as well but at least it has the correct name of my dog.
Response from West & WillowJul 21, 2026
Hello Maria, We're truly sorry for the disappointment and frustration this caused. We sincerely apologize for the confusion and that we didn't meet your expectations. Thank you for your feedback, and we're sorry we let you down.
null N.
Totally flawless experience. We had this done for friends as a memorial. The way the artists captured the eyes of Ollie was truly amazing. Thank you.
Response from West & WillowJul 21, 2026
Hello, Thank you so much for your beautiful words. It means the world to us that we could help honor Ollie's memory, and we're so glad his eyes were captured just right. Sending love to you and your friends. 🤍🐾
Charles S.
The website was tough to navigate and find info I needed. I emailed you and you never responded. This pic turned out ok. If I had to do over I would have selected a background. Again the website was trying to sell me mugs and I wanted to look at my order.
Response from West & WillowJul 21, 2026
Hello Charles, We're sorry to hear about your experience with our website and the lack of response to your email. We truly appreciate your comments and will use them to improve both our site and customer service. We hope we have the chance to provide you with a much better experience in the future.
Dylan j C.
Was sent the wrong item but they replaced it very quick. We will see what the new item looks like but for now I’ll go with 3 stars
Response from West & WillowJul 21, 2026
Hello Dylan, We're sorry for the mix-up, but we're glad we could arrange a replacement quickly. We hope your new item arrives soon and exceeds your expectations. ❤️
