West & WillowReviews of westandwillow.com

We had ordered from this company before and were completely satisfied, so when my daughter got a new dog, I wanted to get another to match her existing ones of the new pet! Ordered plenty early in October so it would arrive in time for Christmas, when it arrived, I peeked at the photo and wrapped it up, when she opened on Christmas morning the frame was warped and cracked. Customer service stated because my order was over 60 days they wouldn't do anything! I was only asking for the frame to be repaired or replaced. Most companies take into account the holidays and gifting.

I ordered a portrait for my girlfriend and we both loved it so much that I ordered a second one for her this year. When we recited the final product, it didn’t meet our expectations and we were a little let down initially. With it being a custom piece of art, we weren’t sure there was anything that could be done. I sent customer support an email and explained the situation and they were very quick to respond and address our concerns. They had their design team create a new portrait, sent us the draft to confirm we were pleased with the result, and then shipped it to us for no charge. Excellent service and great quality work!

I was bummed when the frame came broken but it was placed within a week and I get to keep the old pic which was appreciated. Would definitely purchase again

I ordered three large portraits and they were delivered to me better than I expected. Very happy!

had an issue with a broken frame and it was replaced in days

Customer service was top notch when I sent emails with questions. The product met my expectations and the gift was a hit!

Stop sending constant emails.. especially when you’ve not delivered anything yet

I received the wrong phone case and they were understanding and re ordered my phone case without any issues.