Chelsea K.
Great customer service and lovely…
Great customer service and lovely quality art.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Chelsea K.
Great customer service and lovely quality art.
Miranda
I bought one for my boyfriend & then came back to buy two more for my mom and sister. These are such great keepsakes & really well done. Very happy customer here!
Response from West & WillowFeb 4, 2024
Hello Miranda, I'm so sorry to hear your order arrived damaged! Don't worry, we'll be happy to get a replacement processed for you right away. 😀 Please visit this form: https://airtable.com/shrBqXZhp3VYK94CP and input your details and a photo of the damage. Once you submit the form, you will receive a confirmation email of your submission and your replacement will be processed in 48 hours or less. Once your replacement is processed, you will receive an automated email with a new order number and we'll keep you updated on its status. You can donate or recycle the broken item you received. Again, we are sorry this happened but look forward to getting your replacement to you ASAP!
Heather K.
Everything about my experience was hands down amazing! Easy order, quick turnaround and amazing end result!! I have already told many people about your business. Being that I’m personally in the printing/signage industry I know how important all things are that I mentioned above and you nailed every one! Keep doing what you are doing!!
Brenda S.
I opened the the package and OMG. I am so happy with the results. Looks just like our Winston!!! Couldn’t be happier and will purchase again in the future and recommend!!!!!!!!
Romie R.
I submitted an order, then I reached out with a question that was promptly answered. My order arrived very quickly and is absolutely adorable. I will be ordering again and again in the near future. My daughter cried when she opened it- she LOVED it!
Gina G.
Love my pic!
Taylor H.
I was blown away! They did such a good job with the picture that I sent over. I bought it for my aunt whose dog had just passed. The image I sent was from a few years back, but the drawing looked more like he looked here recently, which was amazing!!
KF
For the price I wish there was a process of showing customers a preview of the finished photo before final product. I would have changed the background if I had seen what I had initially picked.
Response from West & WillowFeb 22, 2024
Hi Kimberly, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless.