Jason T.
I can’t find how to track my order.
I can’t find how to track my order.
Response from West & WillowApr 19, 2024
Hello Jason, We hate to hear this! We are reaching out to your email now to help get this resolved for you.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jason T.
I can’t find how to track my order.
Response from West & WillowApr 19, 2024
Hello Jason, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Jaynie D.
The team was very quick to resolve a shipping issue.
Bethany W.
I never received my order.
Response from West & WillowApr 19, 2024
Hello Bethany, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Lisa C.
Beautiful illustration of our friends' dog who passed away recently. We are really excited to give it to them! The first illustration didn't capture the photo accurately, so we requested a re-do and gave them specific feedback, and it came out perfectly.
Lauren W.
Such amazing service !! When something wasn’t right with the picture, they were so helpful in making sure it was perfect and that I was happy. They also re-sent the items with the new picture free of charge ! I am so impressed and it has been the best customer service I have received !
Chanel C.
They are fast delivery, the product is so great and professional!
Sarah N.
Easy to order and such a true rendition of my pet. Thank you!!!
Jelisa O.
This was such a beautiful picture of my dog, I cried once I open the box up. Thank you so much West & Willow. I will def recommend my friends and family to you! :)